therapists
and psychiatrists don't have enough power what
training does sw, Susan Wilkoff, have strong personality catching
people out
Vanessa,
my job coach, is a good person
rejoiceth
not in iniquity but rejoiceth in the truth
Betty
Levy would have died if I had not called Protective Services last
October about the criminal negligance of her months long
deteriorating health, she was in Holy Cross after complaint for
months then Rehab and Board of Licensure investigator should easily
be able to prove this.
Keith
Ellis only concerned with catching betty levy out putting lysol on
her very swollen foot when for months they could have been helping
her should never have let eg get to that point --there was some
explosion like backed up bathtubs and tenement toilets why aren't
they as afraid of not doing grievances rebecca garcia as they are of
house inspections ----the welfare of clients by keeping up with
grievances ----contempt saying Parveen instead of Dr. Parveen need to
come out of their ivory tower--- replacing eric made program acted
out cry for help patients did not have the authority take a good look
at rebecca garcia and csa even before she ascended the throne.
licensure
who is directly responsible for the president of csa???? county
council???? very upsetting and terrible for everyone let get to this
point indict a ham sandwich instead
of helping people what
evidence based means on the ground level on the front lines
destroying peoples capacity by forced flowering lose what clients did
have to give but their job is dependent on pushing and scraming
contempt for clients at the highest levels ms
wilkoff however powerful has not been doing her job for at least four
years and neither has ms garcia i
am a client that doesn't speak well no match for them how did they
push mr gordon out instead of helping him????
Gross
Lack of Concern for Patients Privacy by Distributing Computers not
wiped to Residences
Provider
meeting with Barrie Friedman a few years ago
the
computers of Southport distributed without being wiped and made
excuses several months before removing them
mj
lies about my firing my previous rcs when THEY HAD QUIT AND AS
SUPERVISOR MJ KNEW IT
why
bother to have police or courts to uphold the law, tell everyone they
should be able to fight for themselves if someone repeatedly mugs you
and steals your purse
I
have asked for rights in an appropriate manner, Keith Ellis refused
to hear me for over 6 months about liver blood vessel and I needed a
CT after it was discovered by the orthopedist who ordered the MRI, it
was an incidental finding, and I did finally have an ultrasound but
even before that Dr. Polam my PCP said after the ultrasound you WILL
have a Cat Scan of your liver. Keith and other RCs just didn't hear
wondered if sound was coming out of my mouth - at one point I
insisted that Keith listen and said he was not taking my problem with
the blood vessel in my liver and help in getting the Cat Scan
seriously and he said, "Are
you taking your liver problem seriously?" then
did not address it again until much later. Typical of the
nonsensical responses that I get from Keith Ellis when trying to
discuss serious problems.
med
monitoring much too close together
This
is the most important thing that RCs do, it used to be that there was
a schedule for meds on the bulletin board with the name of the RC
responsible for meds at that time. There was a line of evening meds
EVERY DAY at
7:30pm
and
a line of morning meds at 9:30am which is a space of ten hours.
For
more than a year can never depend on when RCs will come for meds,
there is not a list of names of the new RCs which is required by the
Threshold/St. Lukes Rights and responsiblities, the new grievance
policy has not been posted on the townhouse bulletin board and Beth
Vonieff, previous housemate, took the HUD grievance policy and no one
will replace it. Howard should have checked this at house inspection.
RCs
can come anywhere from 8am to 11:30am or anywhere from 5pm to 6:30pm
which often is not enough time between the medications for safety.
On the weekends the RCs come once in the morning supposedly at 10:30
but often much earlier or much later or not at all.
Robbie's
sudden death at the age of 29 years what effect did the decades of
meds have on Lora Duvall handfuls
of meds can't space it out - it may be necessary to take alot of
medications twice a day because of staff time but they should be
dependable and with enough time in between used
to be about a 10 hour stretch between 9:30am and 7:30 pm--10 hours
now very, very erratic morning can be from 7 or 8 am until 11:30 am
or later then come for evening meds between 5pm to 6:45pm barely 7
hours or less between meds often the same meds taken morning and
night need to go back to a regular schedule with enough time between
the time staff shows up for meds
they
push you over the edge with their hounding making people who could be
functional utterly non-functional like a nagging mother in law from
hell opposite effect-- put downs --criticism --not listening to
serious health issues --not hearing at all even after worked so hard
while ill for inspection -- masonite board camera things they could
do always own agenda constant put downs -- this is not what was
envisioned by med monitoring --- betty giving up not eating 90 degree
heat ----threats
of losing housing all the time depressed
paralyzed by fear
i
don't hardly have the words to describe how the hounding and
harraasing me to see a staff member , Eric Gordon, who abused me in
terrible ways Keith kept saying we let you use the basement to do
your artwork --- I was in the Job Coach Back to Work Program and
Keith gave no help whatever not even to listen to Vanessa Martinez
when she came once a month to the "Team" meetings --
Vanessa said that Keith talked so much she just blocked him out --
Keith demonstrated no interest either in the work itself or the ideas
for marketing and my desperate need for a camera to get anywhere and
internet access after the complaint I must make too uncomfortable to
use the one in the office which will not let you use flashdrive
anyway and lawrence megan and dwayne
why
is everyone now a screamer pressuring people who could be functional
into giving up and becoming so non functional can't even make
anything to eat
Susan
Wilkoff gross violation of the law and helped by rebecca garcia, CSA
president, questions on questionnaire delivered by howard, CSA House
Inspector, missing to manipulate statistics on slh failure to perform
job, treating clients like inmates, ignoring physical problems
screaming --poor decision no extra household supplies til Gus the day
before inspections gave me some supplies --Keith Ellis not only
expected me to clean a 3 story 4 bath townhouse all on my own for the
anual Inspection but Keith Ellis expected me to buy all the extra
supplies that previous supervisors had always provided before
inspections, where did the money allotted for this go to????
who
worked on my itp not me though rights say i must did susan wilkoff or
barrie work on it more covering behind, what problems with current
house mates why no mention of serious physical problems which i have
told repeated ly to all rcs liver kidney and thyroid onlymentioned
corn or callus on bottom of foot is thi responsible this is my itp
and physical problems determine fatigue and napping why no mention of
important problems why is nurse marshall mentioned as provider when
noone would tell me about her using my name to pay for services i
have not received
I
signed my ITP though I did not work on it as required in Rights and
Responsiblities and that was early October took weeks of asking until
I got a copy and my ITP did not mention my thyroid problems, my liver
problem, my pulmonary problems, my new RC Anna brought a copy and I
said that the copy someone else brought me did not contain my
physical problems as can be verified by the testing, ultrasounds,
needle biopsies etc though the itp said I nap all the time. Anna
said she would try to squeeze it into my itp and took the copy back
that was at least two weeks ago, today is November 23, 2014.
Keith
Ellis
brushes me aside when I try to read to him from Rights
and Responsibilties and
other material about Patient
Rights
including Elder Abuse brochure from the Department of Aging. Who
will enforce patient rights? Susan Wilkoff will not do her job and
Core Services took off the question HOW DOES ST.
LUKE'S/THRESHOLD/CORNERSTONE handle complaints at the yearly
questionnaire that Howard brings to house inspections.
I
would like to know and someone needs to do an investigation as to why
this most important question was taken off. The one last October was
very short and
it looked like CSA had
taken off other questions about Cornerstone Montgomery's performance
as assessed by clients which is the only way for clients to have any
voices at all but the one that concerns me most is the one on
handling grievances. For three years this question was on the yearly
inspection questionnaire but for the past two years it has been
missing. It seems obvious that it was messing up the statistics so
someone at CSA agreed to remove it.
If
House Inspection was treated the way Susan Wilkoff treats grievances
the toilets and bathtubs would be stopped up for years and the
townhouses would look like New York tenaments. Why
are grievances and client rights essentially not done by people who
are
getting paid to do oversight??
The
reason I refused to sign the consent form in May/June 2015 is that
Keith would not give me a copy of the Client Handbook on Rights and
Responsibilities, should not have to ask for it every residence
should have a copy. Yesterday Ana Reyes printed out a copy of the
Handbook so that I would sign the annual paperwork for benefits
specialist Terri Reed.
hounding
salesman can show to the door i have to be present for meds
not
doing the job contracted and paid to do that is stealing and in this
case endangering life
the
nails hanging down on the one step from living room to dining room
caught pants leg several times then fell thought broke knee but the
thing is Gus came and fixed it right away as soon as maintenance knew
with Ms Wilkoff
situations
go on year after year until someone with terribl need to hurt people
like staff member mr gordon do those terrible things to clients
emboldened by lack of response to terrible things done to clients rcs
do not speak with respect any longer to clients just like the abuse
described in brochure from dept of aging
like
teacher rating end of semester could not go on year after year
questionnaire data points if the power says that people they are
supposed to be serving should be held in contempt it goes on down the
line
a
huge # of staff quitting - usually the ones who care about clients -
just because you are very good at bitter, brutal office politics does
not mean you are good for patients, usually the ones who care about
clients have spent their energy on learning to help mental health
patients and not on brutal, "wild meetings".
why
evidence based screaming
flowchart
HOW
SUSAN WILCOFF HAS BEEN MISHANDLING MY COMPLAINT
The
buck stops here.
not
normal just screaming
at and pressuring people makes mentally ill less not more capable,
not receiving services perversion of what it is supposed to be ms
wilkoff refuses to do her most important job pivotal to the welfare
of consumers, staff and neighbors to group homes from Gerda's all out
screaming at imaginary people.
2nd
year question left off - HOW DOES ST. LUKES/CORNERSTONE HANDLE
GRIEVANCES.
sw
all
clean and fair without
Elaine
Frye,
one working on supposed greater access of clients to administration,
the reason why eric would check suggestion box because he knows how
many people complain about his abuse and that ms wilkoff will not do
her job so no way for clients who have been hurt by mr gordon to let
someone who has the responsibility of stopping ongoing abuse by staff
rather pathetic
Ms.
Wilcoff has been refusing to do the most important part of her job as
Utilization Mgr by handling complaints adequately and abiding herself
by the Grievance policies which have been the same in essentials from
when it was SLH to when they merged with Threshold to when the new
Grievance policy for Cornerstone was given to me upon request, but
not the rights and responsibilities.
If
Ms. Wilcoff is blockading complaints with the approval of the other
program managers who are supposed to form an ad hoc committee to
examine complaints and the board of directors where there is no way
to contact them, Ms. Wilkoff is still responsible for refusing to do
this job for five years and more and the
Board of Licensure needs to investigate this and the resulting damage
to clients by staff who treat them in unspeakable ways.
I
need Boston Advocacy or some Mental Health Advocacy Group for an
attorney.
Cornerstone
needs exit interview computer program, so many people quitting
needs
hotline for grievances with people who are not cronies at a different
location and
covering for each other as Ms. Wilkoff seems to be doing in not doing
her job of handing grievances for 5 years.
The
Current Cornerstone Grievance Policy listing
COMAR
10.21.17.16 - MARYLAND LAWF
list
of your rights in the public mental health system
the
right to have and to participate in the development of a
treatment/rehabilitation/recovery
plan which
reflects your goals,
needs, plans, and services
[Individual
Treatment Plan] itp shall be developed
in collaboration
with the client
the
client care provided shall be in accordancw with the itp
individual
treatment plan
L.
You have the right to refuse medication
R.
You have the right to file a grievance -
what if ms wilkoff violates the grievance policy?
Client
Grievance Procedure
4.
If
the client feels that s/he has reason to fear talking
to the individuals mentioned the client may skip steps 1,2 and 3
May
file a written (
not electronic necessarily) with
Utilization Management Director, Susan
Wilkoff,
ext 251.
The
written grievance ust include specific information such as dates,
requirements, staff and client's actions and a statement as to why
the grievance is being filed and what are any requested actions.
Within
five working days after
receiving a grievance, the um director will:
Appoint
an ad
hoc committee to
investigate the grievance,
NOTIFY
THE CLIENT IN WRITING THAT
THE GRIEVANCE HAS BEEN RECEIVED
AND
NOTIFY
THE CLIENT IN WRITING THAT THE COMMITTEE HAS BEEN APPOINTED TO
INVESTIGATE THE GRIEVANCE.
THE
COMMITTEE WILL INCLUDE PROGRAM
DIRECTORS AND
OTHER STAFF MEMBERS NOT OTHERWISE INVOLVED IN THE GRIEVANCE
TIRED
OF ASKING FOR WRITTEN REQUIRED INFORMATION
7.
Within 10 working days after
the UM Director receives the grievance, the committee will
investigate the grievance and make a decision.
THE UM DIRECTOR WILL NOTIFY THE CLIENT IN WRITING OF THE DECISION.
8.
If any party wishes to appeal the deceison made by the Grievance
Committee to the President/CEO in writing within 5 business days of
their decision the CEO will make a determination within 5 business
days
9.
IF
extenuating circumstances warrant extension of
the above
deadlines,
the
UM Directior will notify the client in writing within five working
days after receiving the grievance.
The notification will state the extenuating circumstances and the
time frame within which the grievance will be addressed.
Elaine
Frye, very
sweetly,
at
end of meeting "Trust
us. Let us handle the investigation." like
All-State with cupped hands,Susan Wilkoff,
not so friendly, "After
all, investigating is what we do."
If
the client is not satisfied with the CEO's ddecsion may file a
complaint with
the
Mont. Cnty. Mental Health Core Services Agncy 240 777 1400
MD
Dept of Health and Mental Hygiene Office of Health Care Quality
Assurance 1
877 4MD.DHMH
MC
Gvt's Licensure and Regulatory Svcs 240 777 3986
-------
10.21.17.16
.16
Complaints.
A.
A program shall develop and implement
an internal process for the prompt and
objective
resolution of complaints related to services provided that may be
presented by an individual.
B.
The program shall prominently
display,
in accessible centralized locations, the written description of the
complaint process.
C.
A program shall:
(1)
Prepare the document describing
the program's complaint process;
(2)
Include as part of the written complaint process a
form for the individual's use when
filing a complaint, and a process by which, if requested by the
individual, a
program staff member or individual chosen by the individual receiving
services, can
assist in its completion;
and
(3)
Provide
a copy of the program's complaint process for each individual:
(a)
During the individual's orientation; and
(b)
At any time upon an individual's request.
D.
A program shall include in the complaint process required by §A of
this regulation the
procedures for registering and responding to the complaints in a
timely fashion,
which:
(1)
Require a
complaint to be reviewed by the program and,
if applicable, the CSA, within
30 calendar days of the program's receipt of the complaint;
(2)
Allow participation by others designated by the individual;
(3)
Allow information
to be presented to support the individual's position;
other clients grievnce complaints against eric gordon
(4)
Ensure
the participation of the program staff members who
have the
authority to implement corrective action;
(5)
Require
documentation of the substance of the complaints and the actions
taken;
(6)
Include a review which:
(a)
Provides an opportunity, if the individual chooses, to
have the individual's complaint reviewed by the CSA director or the
CSA director's designee;
(b)
Requires the program, before
making a final determination,
to
collaborate with the CSA to
address the individual's complaint; and
(7)
Include written
notification of the program's determination to:
(a)
The
individual who filed the complaint; and
(b)
If the program's final determination conflicts with the CSA's
opinion, the Administration.
E.
If the
program's final determination conflicts with
the CSA's opinion, the Administration may review the complaint as
indicated.
F.
Unless the individual presents a serious risk to self or others, the
program shall postpone taking action until the recommendations of the
CSA and the Administration have been made, if applicable.
Consumers
on board of directors should be allowed to contact them, Gino
said that most of what they do in monthly meeting is talking about
financing and fundraising, board
director needs a contact number and the board needs to be concerned
about quality of care and allowing not blockading grievances so
things don't get this bad with eric and dwayne and keith.
Dragged
Eric into meeting even while I said no, No, NO, NO never said yes, if
not for my respect for Dr. Parveen would have left the office, Ms.
Wilcoff blames Dr. Parveen for wanting Eric there but it is not her
style she may have gone along with it but don't believe it was her
idea. Ms. Wilcoff was the one who ran out of the office twice to try
to find Eric Gordon, Dr. Parveen, I believe went once to try to find
Eric.
I
could not look at Eric and Ms. Wilkoff began treating me without
respect
after that. Eric Gordon was obviously miming what is she doing with
hands or face or both while Dr. Parveen was speaking and Ms. Wilcoff
told Eric at least twice, "She
is afraid of you." which
is hypocrital of Eric since his mime mockery of my disfigurement and
the gruesome portrait he placed on the bookshelf right in my eyeline
of a woman with a slashed throat, blood spatters and a wedge shape by
her throat that looked like a kitchen knife minus the handle which
was behind the woman's neck and that was painted a shiny black like a
razor blade. Dr. Parveen told eric a year ago that I was afraid of
him after he came close to punching me in the face and he began
staring at me while I was in the waiting room and along with what he
did on Aug 8 when I was persuaded after months of refusal to go into
his art class again, eric gordon has done everything to try to
frighten me. What kind of a mental health staff member does
something like this????
At
this meeting in Dr. Parveen's office, before Ms. Wilkoff found Eric
to drag him in, Ms. Wilkoff said that Eric was going on
Administrative Leave, but when I called ms. Wilkoff about 3 days
later to ask why she made me meet with Eric, she said it was
interesting and she learned a lot from out interaction and I asked
her what she had learned and she gave me a nonsensical answer. I am
not a prosecuting attorney to have to corner staff for a
straightforward honest answer to legitimate questions. Ms. Wilkoff
agreed to set up a meeting with myself, Elaine Frye and Keith Ellis
but she warned that I might encounter Eric in the hallways or while I
was in the waiting room, What happened to the adminstrative leave
just after Congressman Murphy's office had contacted her??
By
hounding I meant Keith Ellis not Dr. Parveen, though it looks like
Susan Wilcoff who is proud of not working with clients and kept
saying in the phone call when she did not call me back for the
meeting that SHE WAS ON A WHOLE OTHER LEVEL. Elaine Frye, Program
Mgr., also seemed inordinately proud of never having contact with
clients, and these are the ones making decisions.
Was
the ad hoc committee ever formed for my grievance about the events of
August 8 why
won't Ms. Wilkoff abide by the law and send me the letter required in
the Grievance Procedures??? It
is now August 12, more than a month since Arlene
Gomez,
former Bel Pre supervisor, emailed
my complaint to Ms. Wilkoff and I have
asked Ms. Wilkoff 3 times for this required letter.
-----------------------
changes
her mind then denies she said it client rights want program manager
at meeting provider meeting tripp tappe recorder like nih at meetings
barrie maybe you don't belong here-- after all that effort
nerviousness --nms wilcoff has blocked grievances before.
sneak
attack bringing eric in after i said no many times on phone and in dr
parveens office
Ways
for clients to make a complaint blockaded
why
I had to write to Congressman
Van Hollen before,
about a
year and a half ago,
Susan Wilkoff,
which I probably misspelled as Susan Wilcox would not return calls
said had
to send grievance to her in electronic format,
this is
not stated anywhere either
in the St. Lukes House, Threshold or Cornerstone Grievance
Procedures,
only says that grievance must be in writing nothing
about electronic format.
with all the blockades against filing a grievance some like the above
incredibly bogus, I had to write Congressman
Van Hollen twice
in order to be heard.
during
yearly house inspections by howard of core svcs give everyone an anon
questionnaire i would always give highest marks for everything BUT
HOW ST. LUKE'S HANDLES COMPLAINTS last
year this question was left off the
questionnaire. never any follow up though
signed my name and wrote in comments tho
there was no space called comments just in the blank spaces
if
grievances were handled in a timely manner or handled at all eric
would never have gotten this bad
dr
parveen very upset seems they are blaming her for my contacting a
congressman Dr. Parveen never asked me to only what i could glean
from her body language i think eric is playing the same dirty tricks
including in mime as he did to me on Aug 8, 2014 on some staff
members
Howard,
CSA House Inspector, always leaves a questionnaire for CSA to know
how clients rate SLHCornerstone Montgomery, I always would give
highest marks for everything EXCEPT HOW SLH HANDLES GRIEVANCES. A
number of other clients must have done the same thing because CSA
left the question about how Cornerstone handles grievances OFF the
client satisfaction survey last October 2013.
There
is no way to make a grievance within SLH Cornerstone, Ms. Wilkoff
does everything to blockade and
refuses to follow the grievance procedure which I believe is state
and/or Federal law, someone needs to make an investigation of this
because Ms. Wilkoff and Cornerstone
cannot
and will not investigate themselves.
In
Eric's and Dwayne's and Keith Ellis' outrageous behavior you can see
the result of having grievances blocked for 5 years and situations
that could have been handled much easier earlier if address grown to
monstrous proportions and affect client welfare and functioning.
dwayne
just marking time compare with Megan's proactive caring and
the difference it made even seeing her go out of her way to help
others
would
might be able to afford art supplies if listened to ideas
jackie
doing all that work cleaning the guys' houses for
inspection and mj's
pure meaness in firing jackie 2 months before her graduation as
psychologist so jackie was very depressed about having to suddenly
find a short term job pure meaness - jackie was upset about the 2
emergencies
mj
initiated a brilliant plan for several months of having the
rcs run in, drag you down the stairs stuff pills in your mouth and
run out,
I would think who was that masked man/woman it seemed ridiculous
later
found out that rcs were required to spend at least 15 minutes in each
house for
med
monitoring and to see if clients were okay, if they needed to talk.
mj
thinks she is a law unto herself but was forced to have rcs spend
some time with clients, I didn't complain, didn't know until Gerda
told me later so someone else must have complained, charging for 17
visits a month so i guess she thought....
remember
me i am the reason you two lovebirds got together dwayne and amanda
tillman
natalie,
job coach for a few weeks before she quit, good but thought was
talking about exhibiting equestrian schools stables only about eric
not consumers remember them???
Eugene
and
Michael,
Resident
Clients,
to ask about their voting as a house not to have the potlucks in
their townhouse because of the way RCs treated clients like second
class citizens
holing up in the kitchen
at
first could help cook then
not allowed in kitchen except in a line to pick up food when they
called your name, the potlucks were not large enough to need this
formula.
hotline
for gymnasts to report if they are being abused or starved by their
coaches and/or parents - people online user groups very skeptical
that this hotline which has been in exsistence for a number of year
is
only for show or
if they actually do anything to help the gymnasts who report
abuse/starvation.
don't
think eric needs to exhibit his art in stable said
Natalie, job coach who was at St. Lukes for a long time, helped
launch Jane Clifford's art but Natalie quit after two visits with me,
don't think it had to do with me but with policies of SLH.
but
clients do you remember those --clients the ones who ostensibly you
are helping to justify your paycheck
dwayne's
internet class - Dwayne spent
the whole time on personal calls cellphone
is
eric any better in some classes but strangest art class
what
is his motivation
what
do you need I can order any art supplies you need, then clay we
can't afford that
the
clients who supposedly took home supplies
listening
time is in short supply if can talk so long about rock music can
spend 5 minutes every two years with each client.
What
they did to Lora
Duvall her
despair how did she really die why did the RCs lie about her manner
of death?
The
rcs told Gerda and me that Lora had died of lung cancer, I thought
she must have died from a broken heart, or suicide, I had planned on
visiting her in the hospital but about a week after I found out she
was in the hospital ostensibly with lung cancer, Lora died, I told
the RC who told us that people usually don't die that quickly from
lung cancer and she said that it was very advanced by the time they
found it.
Beth
Vonieff when
I moved here would say she turned over the porch chair that Lora used
to sit in because Lora died of cancer of the person parts and Nicole,
then RC, would say firmly that Lora died of uterine cancer and it was
not contagious. They lie so much hard to know what to believe. Don't
believe Lora had any family except a brother far away that she was
not on good terms with. very vulnerable to being told she would have
her own apartment, then when her psychiatrist said Lora could live on
her own doing a bait and switch and saying she had to look in the
Gazette
to rent an apartment on her own, aparently with no help.
Beth
Vonieff spoke at Lora Duvall's memorial service, they had been
friends for at least a decade, Lora told me that Howard, CSA
inspector, used to joke with her that she was the Queen of Peppertree
since Lora had been here the longest, and Lora would say, "Aw,
I'm not the Queen of anything." but she was pleased. After
having been at Peppertree in the townhouse I now live in, Melissa
Willard had the room Lora used to occupy, it must have been a
terrible shock for Lora to be told she would have to make her own way
in a rented room in the community. Lora would call me and scream a
few words then slam down the phone, she was so upset about it after
bragging for a year that she would have her own apartment which she
was happy about.
They
tried to do the same with Peggy Wyss, Caryn said when I asked if
Peggy would still have an RC and be eligible to go to Southport
LifeSkills, Peggy went every Friday night for years and only missed
once when she was ill and Caryn said that the Program was to prepare
people to find their own resources in the community. Luckily,
Peggy had an aunt, 90 years old but very together and fiesty who had
a meeting with MJ and program managers and insisted
on having someone from Dept. of Mental Health at the meeting and
Peggy was able to stay.
Just
dump Lora in a room found in the
Gazette after
more than a year of promising Lora
she would have her own apartment, she was very excited about it Lora
was in her mid to late 50s. Lora was very depressed and upset when
Barrie and MJ were just going to dump her in a room in the community.
Gerda said they were trying to get rid of Lora because she was
always complaining.
Barrie
Friedman and Melissa Jacob did show up at her memorial service at St.
Lukes Episcopal Church right
next to Cornerstone. I wish that St. Lukes CHURCH were still in
charge of the institution they started to help the mentally ill, not
exploit them for someone's career.
They
change the rules so much, some are made by the State but Melissa
Jacob, close to Barrie Friedman and Susan Wilkoff would add some
strange rules of their own, even recently as my meetings with Ms.
Wilkoff show. Cornerstone cannot and will not effectively
investigate itself and an outside agency needs to be monitoring what
they do including the handling of grievances and the various
blockades so that Ms. Wilkoff is the only gatekeeper of complaints
whatever Ms. Cho recently wrote in an open letter, most changes will
not be made.
The
letter did not even include contact information for the three
consumers on the Board of Directors. The reference librarian said
there is no contact information for the Chairman of the Board or any
Board member.a
Fire
Safety classes needed
Kitchen
safety ie pour dirty water from clean kitchen or bathroom floor down
the kitchen sink.
If
need help or more information
The
project manager in HUD
Multifamily Hub, Multifamily Field Office
or
your local Contract Administrator
http://222.hud.gov/local/index.cfm
housing
counseling agency in your community HUD housing Couseling Service
locator at 1-800-569-4287
Hud
clearinghouse to report maintenance or management concerns
1-800-685-8470
Inspector
General Hot Line 1-800-347-3735 to report fraud, waste or
mismanagement
if
believe discriminated against 1-800-669-9777
Put
your hand in the Hand of the Man who stilled the waters
Put
your hand in the Hand of the Man who calmed the seas
Take
a look at yourself and you will look at others differently
By
putting your hand in the Hand of the Man from Galilee
I
pray that Susan Wilcoff and Eric Gordon will repent and try to help
instead of exploit or neglect those who are given into their care.
Amen.
Fire
Safety
dishwasher
spoon gerda
inspection
time missing last two years how does slh handle grievances moved in
just before inspection why wasn't this done year round disabled
clients scrubbing tub
caretakers
very hard american life has gotten really brutal, the care of the
mentally ill should be care not screaming and status and caste
systems and smooth talkers like ms. wilkoff who refuse to do that
pivotal portion of her job which is grievances won't call back after
repeated phone calls and she is the ONLY contact person, somewhere
other than csa who did susan wilkoff but not clients a favor by
taking off the VITAL questions HOW DOES SLH HANDLE GRIEVANCES must
have gotten such a bad response csa instead of investigating why so
many clients give them a negative or worse rating for this, just left
off the question to make the statistics look better.
Dr.
Parveen saved my life several times with gerda and spraying lysol in
my food to move, beth was about to lose my mind with years of her
boyfriend calling non-stop and her trying to provoke me to fights.
working out her sib rivalry which is the problem with me trying to
tell housemates about fire safety, i wish i knew more, cover with pan
or flour now on internet just say call fire dept. does the fire dept
have vids for schools on basic kitchen fire safety issues?
just
how many clients does eric have "personality conflicts"
with, one way to tell some of the story would be to have an
alternative to Ms. Wilkoff who steadfastly refuses to do her job.
Comar Maryland law protections she ignores with impunity.
how
many "emergencies" and deaths are attributable to clients
being treated like garbage. Linda, staff at Southport, screaming at
MW and me for daring to come into the kitchen when there was no
cooking class.
facade
like Louisiana, Katrina Bush pretending to bring light and food.
newsman was outraged.
only
throught the grace of God the near misses of fires in the kitchen was
prevented instead of pointing the finger these things could be
prevented in time if open to consumer input but everyone is afraid to
speak why is this the case who did this
Dr.
Parveen absolutely dedicated to patient welfare ms wilkoff and mr
gordon absolutely dedicated to their own whims and power over the
plebs they really don't see us as human or care in the least what
happens to us.
instead
of all facade real evidence based success of consumers not
manipulating statistics if csa got rid of the question about
grievance handling they know and are willing to drop the most
important question where do these statistics go who uses them
useless to ask anywone and cornerstone will be given the runaround
flow chart
queen
of pepper tree howard has a heart -- I am glad he said that to lora
made her very happy zach helping to clean up spilt water
i
don't understand people who can lie straight faced and jeopardize
their immortal soul. or what satisfaction in refusing to do the job
that pays for your food and rent and vacations and medical care and
taunt the powerless clients to make you do your job, slithering
around the truth or even a straightforward answer to a legitimate
question,
another
level ivory
tower not
just the fact of her flaunting it and the law but i had to contact
Congressman Van Hollen after the
ridiculous statement by ms wilkoff that I had to submit any grievance
in electronic format none of the Grievance Policies nor Comar
regulations state this
an example of never ending ring around the rosy playing with clients
trying to inform management that something is seriously wrong and
needs to be fixed the house falling in if gus and maintenance were as
irresponsible as ms wilkoff remember she has made herself the only
way of filing grievance w/o going outside the agency what ever
happened to the other consumer advisory group just for show and
ignored or given the run around why can't clients contact the
consumers on the Board??
accrues
to them rfk the one who smashed michaelangelos pieta the face said he
was as great as Michaelangelo because he destroyed the work in a few
seconds while ma took two years to sculpt it.
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