Cornerstone
Montgomery-Bel Pre Cluster - Alzheimer Patient wandering day and
night with no supervision
---r--
God bless Senator Van Hollen and Suzanne Loftjelm who helped Linda with Alzheimers to be placed in the house by 6040 Southport Clinic where at least she would get real supervision and help with shopping and cooking food
Linda
at Bel Pre Apartments behind the Cornerstone Bel Pre office.
I
met Linda at a Christmas party at Bel Pre two years ago. She smiled,
is pleasant, youthful face but bent over from shoulders with
arthritis, huge bald area from the crown to almost all of back of
head, though in front has long silver hair, very fragile looking,
thin, short doesn't seem to be able to talk but pays attention when
introduced and smiles.
My
new housemate Jeane has been with Cornerstone about 8 months, was
roommate to Linda and spoke of how concerned she was about Linda,
keeping the ground-floor sliding glass doors open all night,
wandering off without shoes even in winter when police brought her
back Bel Pre supervisor Keith Ellis doing nothing and expecting
patient/client Jeane to care for or ignore Linda's plight. Jeane
said that there was often gunfire related to drug dealing, sometimes
sounded like gunfight at Bel Pre near their apartment and although
Linda was not homeless, looked like a homeless person and was afraid
someone might hurt Linda.
Linda
sometimes would not let Jeane close her bedroom door and though Jeane
said Linda is very sweet and was not at all afraid of her called Bel
Pre office one night to say that she could not stay all night with
Linda coming in her room, acting erratically and that she needed
someone from Bel Pre to help her with Linda. Jeane told them she
could not stand to stay all night alone with Linda, that someone from
the office needed to come and help her.
As
with Betty Levy and me they would basically tell Jeane to ignore
Linda that it wasn't her problem but like me Jeane believes that if
you are around someone in need of help you need to try to do what you
can.
Jeane
said she told her psychiatrist who said that Cornerstone/St. Lukes
was not set up to give Linda the care she needed but thought
Cornerstone/St. Lukes had been trying for several years, no nursing
home would take Linda because of her severe schizophrenia, she had
come to Cornerstone after having been years in a hospital where, I
would guess, at least she had someone to watch over her enough so
that she didn't go wandering especially at night and especially
without shoes and socks in the winter and meals at set times.
Jeane
said that the apartment esp the kitchen was covered in roaches which
Linda did not see because of her dementia and possibly eyesight
problems. Jeane called to complain and said that Keith came over
with roach spray and trapped the mouse but I wonder how long Linda
was living like that since Jeane only moved in last January or
February. Since Jeane has left, Linda has another roommate but I
doubt if Linda is getting even the minimal care she needs to stop
wandering off and since she goes to the Bel Pre office for
medications i wonder if anyone visits hers, she is supposed to have
an RC and I wonder why someone didn't notice before that the place
was covered in roaches. Does her RC help her with medical care?
Josephine Marshall and Home Health Care, a Cornerstone consultant is
impossible to find except when they want us to sign for them to get
paid twice a year and since the long-time and friendly receptionist
knew nothing about her and said the other nurse who just gives shots
for long-acting psychiatric medication is not with that group.
I
went grocery shopping with the group once when Linda was there, she
did not buy much and I wonder if her dementia is so great that she
didn't notice the roaches if she is able to cook. I didn't notice
much at the time but Linda did not buy much at all and I wonder if
she subsists on slices of American cheese, she is so very frail and
thin and if it is safe for her to cook. When we moved to Valleywood,
2 weeks ago, there was a sign above the stove, “HENRY, DO NOT USE
STOVE UNLESS STAFF IS PRESENT.”
Jeane
said Linda always had several hundred dollars in her purse when she
went wandering and Jeane would try to get her to leave most of the
money at home but Linda would not. I blame upper management more
than Keith Ellis but they could do something to help Linda that
wouldn't anger upper management, like their incredible verbal abuse
of Betty, if they were afraid to go with her when she would call 911,
most of the time at the instruction of the staff when she complained
about her very visible physical problems – it is hard to get care
from ER in hospitals and Montgomery General is not much better than
Shady Grove in my limited experience with them, most of the time they
would send Betty home in a cab with nothing done only instructions to
see her doctor, at first she would go by herself and when i would ask
her if she told the eye doctor or PCP what she told me, Betty would
say, “I forgot.” Later i don't believe she would go to the
doctor at all and when I would ask the Rcs to go with her, they would
say, “She can do it herself.” but she couldn't.
There
are many people getting paid to help clients who are ill and disabled
but they have a policy of doing less and less to actually help them.
Jeane
said she was afraid to make a formal complaint that they might send
her to Fenton House, like they did to me for 2 days, very shortly
after I called Congressman Van Hollen and the County Council and the
Board of Licensure --told my psychiatrist when she called that I had
not even unpacked, couldn't find my nebulizer or underwear and did
not want to go, Dr. Parveen has always been good to me but said I had
to go -- will write later on evidence that administration is telling
Dr. Parveen and Paula Weiss my therapist not to let me talk of
Keith's abuse, to move on and to have Paula do new age relaxation
exercises but I tell Paula if there are systemic problems of abuse at
cornerstone, if it is being run like a dysfunctional family and if
Keith is always coming up with some new way to ambush and abuse
me—preventing me from doing my artwork and from doing things
throughout the week that I was working with my job coach, Vanessa
Martinez with, her supervisor Jessica Harding should have notes going
back more than a year of Keith Ellis accelerating abuse of me,
misusing his access to me through medication monitoring and then when
he became supervisor just because he felt like it, Christina Taylor
before she left said that Keith really wanted to be my RC but she
prevented it, and I thanked her telling her Keith would destroy me as
a person but Lisa Rhodes moved to a job at Southport to get away from
Keith after one month, so they gave me David Minestone who never
showed up either for RC or HouseMeetings ------ though Keith said in
the February meeting with Nicole that he was now supervisor and would
not be doing medication monitoring except for my housemate he has
found ways of dragging me downstairs when it was NOT time for
medication and on Friday the week before we moved screaming at me
"WHY ARE YOU SO TIRED ALL THE TIME? repeatedly -- Keith's
unchecked ambush attack abuse might have something to do with my
exhaustion.
Jeane
speculated again and again that Keith's sudden abuse of her might
have something to do with her talking to her psychiatrist about
Linda. Jeane said since we had no food despite promise by Barbara
Lilly that refrigerator would be filled, they did eventually next day
after much pushing on my part take Linda R., new housemate, and me to
the grocery story but Jeane went to her therapy group. She told
Keith on the third day that she had no food, and Keith told her to
drink water or eat salad and Jeane said I never know when he is
joking but it made me mad. She also had to beg Keith to take her to
the store and Jeane told me that she was never going to beg for food
again, never going to beg Keith for food or anything else again and
asked him if the $40 set aside as Barbara Lilly said to compensate in
some small way for the sudden move came out of his own pocket. Keith
has a way of making you feel that the money your receive or work
space or every breath you take is because of his generousity.
A
lot of food spoiled during the move, if you could find it due to the
6 days of being given boxes so you could pack and was very hungry,
thirsty, hoping at least for some fruit or fruit juice looking
forward to what Barbara Lilly had said would be stocked refrigerator
but when I opened the fridge, it was empty and the plastic thing on
the door fell on my foot. The only reason why they took me the next
day was that i raised a ruckus and even then was promised by Barbara
Lilly she would take us, then renaged almost immediately and said
Keith would take us in a half hour give or take 10 minutes, after 2
hours I called Barbara Lilly and someone said they would take us at
2:15 pm which was several hours away which they finally did. Very
little in the way of dishes or cooking implements had been put away
filthy dirty and one fork for the three of us. The next day Keith
delivered some used dishes and silverwear which we were very glad to
get but whoever planned this sudden move, even apartment projects
give you a full month or more if they need to remodel, etc., should
have to explain under oath just why this decision was made without
input from clients and even more importantly WHY WASN'T ADEQUATE TIME
GIVEN FOR CLIENTS TO PACK AND RCS TO PREPARE THE NEW HOUSE???
The
name of the management company is called SECOND STEP and is located
at the Lambert location so I guess it is a part of Cornerstone though
RC Courtney said she knew nothing about it when she had me sign the
HUD papers and I wonder IF VALLEYWOOD IS THE SECOND STEP, WHAT IS
THE THIRD STEP FOR GETTING CLIENTS OUT OF THE CORNERSTONE PROGRAM AND
HOW MUCH TIME WILL WE BE GIVEN EITHER TO LIVE HERE OR TIME TO PACK IF
WE HAVE ANOTHER FORCED MOVE?????
Jeane
said that although she had not made a formal complaint --That Keith
Ellis had asked her after she told her psychiatrist about her
concerns about Linda's safety that Keith had started harrassing Jeane
including inappropriately asking what she was going to say to her
psychiatrist when she told him before she went on the next visit.
Jeane told Keith that her communication with her psychiatrist was
none of his business and he began harrassing her so severely since
she has moved to Valleywood that she was thinking of filing a
grievance against him. The harrassment took place around the time
that I was waiting for the Compliance/Provider meeting on July 31,
2015 so nothing will stop Keith Ellis from outrageous mental and
emotional harrassment of patient/clients.
Jeane
called and spoke to Keith and though he would not discuss the way he
had been treating her, kept saying we are alright we are good and
Jeane said she disagreed but that if he treated her better from now
on she would leave it at that.
Ken
Westin, CSA Residential Program refused today to listen to "hearsay"
and investigate and in the meeting on July 31, 2015 said that I
needed to begin anew and forget the past, when he said that again
today, Monday, August 10, 2015, I told Mr. Westin that I disagreed
that there have been so many abuses directly related to Susan
Wilkoff's refusal to do grievances that it was like a huge pile under
the rug that you could hardly walk around and that someone with legal
expertise needs to lift up the corner and see all the waste,
mismanagement abuse and suffering and even death of clients (Robbie
Wetzal, 29 when he died last year from unknown causes and Lora Neal
around 55 when she died she was in despair because they had promised
her her own apartment for a year which she was always joyfully
talking about then Barry Friedman was going to dump her into a rented
room, inquests upon the deaths of clients are needed because there is
so much abuse, false promises, RCs that don't show up, services
promised but not delivered etc., etc., etc.) that is continuing and
if people complaining are angry it is because nothing has been done
for years and years.
Mr.
Westin refused to hear about Linda's night wanderings and suffering
from what I believe is criminal negligance and told me that maybe I
did not belong in a Rehabilitation Program, and threatened me with
loss of my housing for attempting to complain and said that I should
find a room to rent in the community and that Cornerstone was under
no obligation to help me find housing. (Mr. Ellis and his staff were
constantly threatening Betty Levy with loss of her housing if she did
not do housework which she was incapable of due to very visible
physical disabilities, I finally contacted Adult Protective Services
and they at least made sure she was taken to the hospital where she
was for months and then in rehab for months according to RCs - the
criminal negligance against Betty Levy for 8 or 9 months plus the
screaming abuse misusing medication monitoring and her RC meetings
esp by Shatara - before the HUD Inspection in early July 2015, in the
last few days after offering no help or support threatened me and the
other people at the table Linda R. and Melissa Willard with loss of
housing if "we" did not do housework with a string mop and
no help - amended it to say Linda R. he wasn't really talking to
since she had not been at Banquo Terrace for very long.)
I
told him that Rights and Responsibilities go together and since
Cornerstone under whatever name has violated all of the rights of
clients in terrible ways and that it was his job to investigate that,
he disagreed and I told him that I had read the Blue Ribbon Panel put
together by the County Council a few years ago and which condemned
CSA for failing in its mission to require accountability of Mental
Health Care Agencies in Montgomery County and that I would continue
to try to witness and give testimony on the suffering caused by the
blatant disregard of COMAR Law particularly Ms. Wilkoff refusal for a
number of years to either do grievances or complete them according
Comar Law. Mr. Westin basically said he was not interested in my
attempt to lobby for a fair, thorough investigation of
Cornerstone/St. Lukes/Threshold practices by an oversight agency and
I said that liability cannot be cancelled by changing the name of an
agency nor can Cornerstone obtain a good reputation by changing the
name of St. Lukes/Threshold.
I
also mentioned the GAO report that Congressman Murphy and now allies
in the Democratic Party are using to try to get accountability from
HHS------
Debbie
Davis told me and I believe her therapist Leah Cooperman about
Keith's harrassment of Debbie and was shocked that Keith ridiculed
Linda and a tall, blond young man twice and tried to get the RCs to
laugh at them. This took place at the Bel Pre office
November/December 2014 and Keith is not discreet about his abuse of
clients so in addition to talking with Ms. Cooperman someone should
interview clients who are in the apartment project and go to the Bel
Pre office which is an apartment twice a day for medication
monitoring about Keith's treatment of them and other patients. He
used to ask Debbie Davis what she was going to say to her therapist
which made her furious.
After
the first year, Keith would say to me "You've been badmouthing
me. I know you've been badmouthing me." since I had made no
formal complaint as yet against Keith esp. his texting during the
time he was supposed to be giving us visits, more medicaid fraud, he
would mouth the words on the radio and look at me sideways as if to
say, "I'm doing wrong, but you can't stop me." I would
just look down and wait out the agony of what was supposed to be RC
visits for clients for 15minutes after medication monitoring.
Jeane
said many of the clients at the medication monitoring at the Bel Pre
office have tears in their eyes or talk to themselves and I wonder
from my own experience of Keith Ellis abuse of me and making me too
sick to continue in the Back to Work program - the head Jessie
Harding should have a years worth of notes as I told my Job Coach
about Keith Ellis continuing and accelerating harrassment of me.
I
did not know how severely Linda had been neglected until the forced
move of 30 clients in 3 days with only 3 1/2 weeks notice and since
Bel Pre supervisor would not have any of his staff, Rehab
Coordinators who are supposed to do medication monitoring twice a day
by coming out to townhouses bring the cardboard boxes so that the 3
people at 14528 Banquo Terrace could begin packing for an unknown
destination. Only the day before would the RCs let me know where I
was moving to and then only because I had to sign the HUD papers.
Ana
Reyes told me very arrogantly "You have no choice so why do you
need to see the new place?" Endless false promises to give me
the new address - tomorrow, and tomorrow and tomorrow.
As
my new housemate Jeane said even though we had no choice it would
have been nice to see the place. The ranch house and yard are very
nice but there were inch layers of grease in the kitchen and the
bathrooms were filthy. It is a HUD house and I can't imagine how it
ever passed inspection since I'm sure it has not been cleaned in
several years, at least the kitchen and dryer lint deep, cannot
reach.
Ken
Westin did come by after I called and told Ana Reyes that they should
have cleaned the place BEFORE we moved and that I had said it was
nasty and it was.
The
only remaining problems are a very old dryer that takes 3 cycles of
80 minutes to dry clothes for Jeane and I hang my clothes after the
first 80 minutes they are still very wet but I am afraid the dryer is
a fire hazard.
A
very greasy fan under the hood over the stove which the cleaning crew
missed and greasy light under hood and some of the outlets poke out a
bit from the wall.
---------
And
since I have art supplies, art work, 2 desks and file cabinets and
book cases it would have been nice to imagine how to arrange my
workspace.
No
help has been forthcoming in even putting together my PC table which
needs to be moved and lifting my PC and CPU onto desk which is too
heavy for me and I need this for my art work and the RC supervisor
knows I will be continuing my grievance outside of the Agency
Cornerstone since COMAR Law has been blantantly violated for a
number of years which is the reason for unchecked abuse of
client/patients, RCs and other staff leaving in droves due to
conscience and perhaps fear of liability since the abuse of some
clients is so severe, out in the open and disgusting to anyone with a
conscience. I have trouble believing that MC CSA has been unaware of
these gross violations and their effects on patients/American
citizens/human beings.
I
believe the reason Keith did not want HIS staff to do so much work as
to bring over folded boxes is that he was trying to push as much as
his work as possible on to Gus and facilities/maintenance whom Keith
has had it in for the past few months. Keith constantly needs to be
campaigning against enemies to distract himself from the boring work
he was hired to do like organizing and making sure that staff isn't
spending so much time entertaining him that they use too much
paperwork as an excuse not to show up for weekly Rehab Counselor
meetings another Medicaid fraud or spending enough time during so
called visits during medication monitoring.
How
else would Keith get in with the in crowd except by very dirty office
politics against staff and clients and now maintenence, people who
actually do their work and administration and Ken Westin seem to like
this and Ken especially will not let me speak or give me comparable
time to combat Keith's lies and distortions and huge omissions.
Since
the 5 people in facilities had to do this sudden move by themselves
with what day laborers they could find at the last moment and since
Gus had to do the HUD Inspection in early July essentially by himself
because Keith would not allow any of HIS workers to help despite the
fact that previous supervior Melissa Jacob would provide extra
supplies, lists of things that needed to be done and help from the
RCs. Mr. Ellis made me do the entire 3 story townhouse by myself in
October 2015 CSA Inspection with sciatica pain, received a steroid
shot from orthopedist Dr. Kessous 2 months later when pain would not
quit, I am 62 years old,with almost no help for the CSA inspection in
October 2014, more on that later.
He
expected me to buy all the supplies myself, Melissa Willard was just
out of the hospital but when Christina was both of our RC and
Houseperson we always had enough supplies and Melissa Willard would
always do her chores not leaving them all to me for about a year.
--------
Irresponsibility
Amounting to Criminal Negligance in refusing to space morning and
evening medication monitoring far enough apart for client safety and
refusal to post times of medication monitoring and to abide by it.
Jeane
has had two kidney transplants and has been very concerned about the
erratic times and the lack of enough time between her medication or
having to wait too long for the morning medication. Since we have
moved I have requested that the new medication monitoring times be
posted and am promised tomorrow and tomorrow and tomorrow never
comes.
Jeane
said someone named Dennis from Cornerstone Southport called and said
she would not be allowed to take 137 milligrams one day and 150 the
next even though that is how Jeane's doctor prescribed it, Dennis
called back and said that he had talked to Jeane's doctor and she
would be allowed to take her meds as prescribed -- at least he
checked with her doctor, neither one of us had ever heard of Dennis
before but it gives you some flavour of how fubar everything is and
RCs Yen Fan and Anna Bikakis when I was at Banquo reached new lows in
coming only 5 hours in between medication because they had a few
minutes in their busy schedule - when Melissa Jacob was supervisor
it was closer to 10 hours between 9:30 am and 7:30 pm were posted on
the corkboard at the townhouse and rarely deviated from.
For
almost two years the times got wilder and wilder until I objected and
requested that times be on the board, all Keith Ellis did was to
remove Melissa Jacobs schedule and not answer me when I repeatedly
requested that medication times be posted on board. After several
months, he finally did but the RCs had started deviating from it and
Mr. Ellis has the nerve to complain that I don't come down for meds
when i would set my alarm and either the RCs would start coming
earlier and earlier or would not come at all which Debbie Davis and
I'm sure others in the townhouses and houses can attest to as well.
Client
safety treated like a bore and someone needs to look into why Keith
Ellis supervisor of Bel Pre is so cavalier about patients' lives in
the most important job the RCs do and since the good ones have left
who used to be the cause of wild meetings with Keith in trying to act
responsibly and who had said a word or two about Keith before they
left - the good ones were Christina Taylor at Peppertree/Bel pre,
could witness Keith following her around harrassing Christina and me
when he was assistant supervisor, that title came from the Threshold
merger, saying again and again when Christina and I were trying to
work saying he "wanted to make sure Christina was doing her
job." in a fake jolly voice. Christina did not respond, kept
trying to concentrate on our work and not to hold her mouth in too
straight a line. I had seen Keith flick a paper in Christina tray at
Bel Pre and could feel the tension. Christina always did her job
responsibly and Keith had only been there about a year then,
Christina had a masters in psychology and was committed to St. Lukes,
hoped eventually to become a therapist here, Keith is not licensed
and is a social worker, he is about 50 years old and considering his
childish behavior I do wonder if he lost his license.
Christina
told me months after that she and Keith had gone after the
Supervisory Job after Melissa Jacob left, they told Christina she
needed supervisory experience and did not hire Keith at that point
but hired Arlene Gomez who came from Pennsylvania for 8 or 9 months,
I believe Keith did everything to undercut Arlene, she looked very
upset in her going away party and I think they decided that since
Keith would undercut anyone they placed in Bel Pre as supervisor that
maybe he would do a good job, I have been asked if he became much
worse in his abuse and irresponsible behavior after he was made
supervisor in October 2014 and though he was horrendous before became
even worse afterwords and will edit my report on the ongoing disaster
for clients and staff most of whom have left of Keith Ellis as Bel
Pre supervisor.
Keith
will cry poor that he is understaffed but his actions against the
staff that care about clients and his constant party atmosphere so
staff gives up trying to concentrate on paperwork and just looks up
entertainment sites on the internet.
Debbie
Davis said to Megan Grout that she was the only one who seemed to
like to talk to clients the others just came in popped pills in your
mouth and ran away. I concurr. Two weeks before Megan left about a
month ago her cell phone was beeping, she said something under her
breath and to my surprise repeated it when i asked saying Keith would
call her constantly when she was doing medication monitoring to "make
sure she was doing her job." Keith does not like RCs to talk to
clients they might give away some top secrets like what the RCs last
names are despite the RIGHTS AND RESPONSIBILITIES stating that
clients have a right to know who is caring for them when I asked
repeatedly that an updated list of RCS be placed on board Keith took
away Ms. Jacob's list and refused to put another one up when I asked
Ana Reyes about it she asked why I wanted to know, I said that I did
not need to give a reason and showed her the RIGHTS document, at
first she said that it did not mean that I had a right to know their
last names, and then she said she thought it was illegal to post the
RCs last names.
Megan,
like Christina, had a masters in psychology cared about patients and
was a threat to Keith's job.
Keisha
Johnson and Nikki Lak were also very good with clients and did not
spend a year and more like Keith and Ana Reyes playing with their
cellphones instead of talking to clients during "visits".
When
Arlene left a man sitting on the couch with me with slight sarcasm
thanked the gloating Keith for letting us know that Arlene was
leaving since so many long term RCs had left without saying good-bye
that was when I learned that Keisha and Nikki were gone.
Shatara
quit but does weekend medication, I think someone other than Megan
quit recently too.
There
has been a mass exodus of experienced and good RCs since just before
and after Keith Ellis became supervisor, since he scorns his real job
as organizer and spends all his time scapegoating staff and clients
and now Gus, maintenance who works harder than anyone I have ever
seen and very dirty political manuevers allowed by Ken Westin whom I
told he never gets to hear my side of the story, like Keith's telling
him I was fighting with Shatara and refused to leave because she had
been screaming like a banshee at Betty Levy for months and that I
finally called Adult Protective Services who at least got Betty the
medical attention she, I believe, would have died if it had been
delayed any longer and an investigator needs to contact Holy Cross
about the shape Betty was in when Shatara finally went with her to
ER. Montgomery General should have records of Betty going
approximately every week and a half to ER calling 911 and going home
in a cab they finally flushed her eye but it did not do any good and
it was hugely swollen for months, it is very hard to get ER to treat
you without someone with you and when Betty would go to her medical
doctors she would dry up and not be able to talk and the RCs kept
screaming at her month after month that she could do it herself.
Betty stopped eating for about a week because of her depression over
the atonishing over the top verbal abuse and I spent a long time
sharing my meals and coaxing her to eat since she had trouble walking
to go shopping and RCs would not order Bubble packs for her when I
asked Ana Reyes why not, Ana with a snide, smirking laugh said she
did not want Betty to get to lazy and did a trademark sniggering
laugh with her head ducked and her arm coming up partly to hide her
face.
These
people are not human Betty, 67 years old was so visible ill with
incredibly swollen feet and not only did they do nothing to help her
they ridiculed her and even Melissa Willard picked up on it and
start, Betty was most hurt by Melissa and said she acts like i have
no right to be here and every time Ana Reyes left Betty would say,
"Does she realize how awful she is?" which made me laugh
since it was such an understatement. Betty had an unprintable name
for Shatara who later would scream so loud at Debbie Davis who would
scream back and Shatara went on what they called medical leave but I
think it was administrative leave, I was always afraid she was going
to hit Betty and I am sure someone or more than one made a complaint
about Shatara's extreme abuse of clients. i made no formal complaint
with Cornerstone, knew it wouldn't do any good, just finally called
Adult Protective Services after that the gloves were off regard Keith
Ellis intense abuse of me.
Jessica
La Tout quit last week to go to a similar agency I rarely saw her
after Keith became supervisor and she rarely did meds Jessica seemed
to be on board with Keith's mistreatment of clients and I think it
garnered her the assistant supervisor's position, since Keith refuses
to post the names and titles, I did not know that Nicole Burke had
been hired a year ago as even Ms. Jacob had stopped listed Barrie
Friedman and Alex as supervisors. Keith laughs when i bring up
rights and we have the same rights as inmates -- this and the
astonishing abuse and criminal negligance is the bitter fruit of
Cornerstone and CSA allowing Susan Wilkoff to pick up her salary
without doing her most important job as Grievance person for over 3
years.
It
is not credible that CSA has not known that Susan Wilkoff and
Cornerstone by whatever name have not been doing grievances in
violation of COMAR Law for at least 3 years.
When
I first moved in 5 years ago it was during the cleaning for CSA
Inspection, Howard would bring a questionnaire, a copy was never
given to us, for the first three years one of the questions was HOW
DOES ST. LUKES/THRESHOLD/CORNERSTONE HANDLE COMPLAINTS.
The
past three years this question has been missing, the first time it
was missing I wrote on the Questionnaire asking why this question was
missing, never got an answer. Last October 2014 when Howard brought
the questionnaire in addition to missing the question on complaints,
it looked like several other questions were missing. Before it was
almost a page of questions last Oct it was only about half a page.
I
think that CSA in order to make their statistics look better left off
the question about how the Agency handles complaints and to avoid
having to look into why so many clients in their only yearly
communication with CSA gave low or lowest marks to this question.
Although
Cornerstone has had groups for 20 somethings none for senior citizens
though if you look in the waiting room there are at least 50% of
clients with canes and arthritis. I wonder if the abuse and neglect
particularly of client/patients over a certain age reflects a desire
to take the money but offer little or no care
with
the inevitable result of early death from not eating as with Betty
because so sickened by the brutal treatment
so
that there will be a preponderance of young people to make Keith
Ellis and Administration whatever their age happens to be look good
since they treat us more like circus animals and inmates very
destructive to whatever level of functioning including back to work
that client might be capable of.
Someone
wrote of Alberto Gonzales hand in legislation of not helping
minorities, ----nothing like pulling the ladder up after you ----and
think of that when considering Keith Ellis, Barrie Friedman and Susan
Wilkoff's actions and inaction.
A
good look needs to be taken of those in their ivory tower at
cornerstone who don't want to know and so believe they are also above
liability for the mismanagement, fraud, abuse and waste of so much
money and so many human lives.
"You
meet saints every where. They can be anywhere. They are people
behaving decently in an indecent society." Kurt
Vonnegut
I
now have heart problems I think associated with Keith and other RCs
pounding on my bedroom door for medication even though I have been
telling them for 3 years they are going to give me a heart attack.
At Fenton when they took my blood pressure from the Bel Pre wrist
cuff could not believe my blood pressure was so low and advised that
I see a doctor after using their cuff to make sure mine was working
and only got a slightly higher reading, in reading the material with
the cuff learned that it also measure irregular heart beat and I
think that is why my PCP wanted cornerstone to keep track.
When
I first saw Dr. Polem almost 5 years ago she was concerned about my
thyroid which other medicaid accepting doctors never told me about
and found an endocrinologist for me who accepted Medicaid. When I
told Dr. polem that most doctors starting when I was 16 said I had a
heart murmur but not to worry, Dr. Polem said she did not hear it
and there was nothing wrong with my heart. She is a very good doctor
and my exhaustion and extreme weakness has to do with not only Keith
making as much noise as possible but the other RCs needlessly
pounding on my bedroom door or if I was downstairs working continuing
to bellow are you coming are you coming and I would try to get enough
breath to scream I am coming wait a minute, I was slow on the stairs
but not that slow and they have continued inanely screaming at me if
I am coming.
I
keep thinking what is this, tobacco road.
Keith
does not like his Rcs to spend even the 15 minutes required for a
visit and was harrassing Meghan Grout for actually talking to people.
Claudia
who is the substitute for meds, I think, she was never introduced as
a replacement for one of the many RCs who have left since Keith
became supervisor, had been an RC before very confident but was upset
when Yen kept calling her that they needed the car and told him she
would have been finished if she had not had to do one of the
earthquake/other disaster drills.
Keith
and his mismanagement is going to give me a heart attack as I have
been saying for 3 years when I tried to tell Ken Westin the other
day, he said maybe I don't belong in a rehab setting and should just
rent a room in the community. If St. Lukes/Threshold/cornerstone is
being grossly mismanaged that needs to be investigated not getting
rid of individual clients who know how things are supposed to be.
Reason for Keith getting rid of the long time RCs who knew his
actions are not how things are supposed to be.
I
want to go back to 17 medication visits a month, this is all
Cornerstone gets paid for. For 2 ½ years I pack out my meds and
only in retribution when I contacted Congressman Murray for help, I
only found his name by his being in charge of the late Senator
Kennedy's Boston Advocacy Group, about the near violence towards me
of St. Luke's staff person Eric Gordon, Eric was fired after 8 or 9
years not just because of the testimony of what he had done to me but
his rages towards clients and other inappropriate actions to patients
were so well-known and should have been acted upon by Susan Wilkoff
years before.
In
the meeting in Dr. Parveen's office in early February due to my first
Comar violated – – Nicole Burke did not complete the first
section of the Grievance form re: what the meeting outcome was and
which appears to be lost –- Jeff Blanken (sp?) the clinic manager
in the July 31, 2015 meeting said he would look for it and send me a
copy but apparently my January 2015 complaint against Keith was filed
in the wastepaper basket, --When I asked why after my complaint about
the the outrageous things Eric Gordon did to me on August 8, 2014
when Keith spent three months hounding me to go to the artclass
though the previous year Eric came as close as he dared to punching
me in the face though I was mostly silent and had been forced into
the November 2013 meeting by my then RC and mostly excellent RC
Christina Taylor - it took Christina who I am sure was being bullied
by Keith into convincing me to go back in the same room with Eric
after I had spent 2 ½ years not going to Southport to avoid his
abuse – I w-ould have been more than happy to attend an art class
but like Keith, Eric Gordon's behavior had gotten incredibly abusive
over the years due I think to the self-isolation of Susan Wilkoff and
others in the Ivory Tower and corporate culture contempt for client
patients – Ms. Wilkoff in our September 2014 meeting which she
consented to only because I had contacted Congressman Murphy, before
that Ms. Wilkoff had called and tried to pressure me into saying that
my letter outlining Mr. Gordon's abuse of me was venting and she
would file it, I refused and said after he had tried to punch me the
previous year and I tried to have compassion on Eric since a lot of
his duties had been taken away from him at that time in an obvious
disciplinary action but apparently there was no follow up, I made no
formal complaint after the forced November 2013 meeting except to
tell my RC Christina and my therapist Paula Weiss but after being
forced to see Eric again I told Ms. Wilkoff that I wanted my
complaint to be ON THE RECORD, Ms. Wilkoff said that if she filed it
It would be on the record and I told her no, I wanted to continue
with my complaint. Since it was obvious that Eric Gordon would be
allowed to continue abusing clients esp in his art class, I looked
into Boston Advocacy and found Congressman Murphy's name and read
that he was involved in sponsoring legislation for funding for the
mentally ill, and wrote to him but ONLY AFTER GIVING MS. WILKOFF A
CHANCE TO HANDLE IT IN HER CAPACITY AS THE PERSON LISTED ON THE
GRIEVANCE POLICY, I had tried in years past but either Ms. Wilkoff
would not call me back or would tell me something bogus like my
complaint had to be sent by electronic means when I enquired why
since the posted grievance policy did not mention anything about
electronic means and asked why a typed and printed copy would not be
enough she sounded like she was very amused at playing with me and
repeated that Grievances would only be accepted if sent via
electronic means – I then called Congressman Van Hollen and the
situation was resolved without having to go through the grievance
process.
(Comar
Law re Grievances say a form must be provided but the St. Luke's and
Threshold policies did not mention this nor did Ms. Wilkoff until
January 2015)
Ms.
Wilkoff forced me into a meeting with Eric in Dr. Parveen's office
though I kept saying NO, NO I did not want to meet with Eric but Ms.
Wilkoff said I had to and she ran out twice to try to find Eric, the
Grievance Policy at that time clearly stated that if a client is
afraid of a staff member they will not be forced to meet with them
and can skip to the next step and if the letter and report that I
sent to Congressman Murphy giving him permission to share it with
anyone he thought might help, was not enough to show I was afraid of
Eric…
I
would have walked out except for the respect that I have for Dr.
Parveen, I thought I was just going to meet with Dr. Parveen, she was
upset that I had contacted a Congressman and they had obviously just
received a call from Congressman Murphy then Ms. Wilkoff and did not
consent to meet with Eric. Ms. Wilkoff said that Eric was going on
administrative leave but changed her mind the next day when she saw
that I was not an effective fighter.
When
Ms. Wilkoff found Eric and dragged him in the office, I looked down
did not want to see him suck in his cheeks again to mock my lack of
teeth and looked at Dr. Parveen who was talking and obviously Eric
was gesturing and Ms. Wilkoff kept saying to him, “She is afraid of
you.”
Dr.
Parveen told me to talk to Eric and looking down I told him that he
needed intensive, intensive therapy to find out who he was angry
with. And then I said that is all. Dr. P told Eric to talk to me and
he cleared his throat and said very hesitantly I would like you to be
in my art group and I said No No never again. And Ms. Wilkoff said
to me that is enough you can go.
I
called Ms. Wilkoff the next day and asked her why she made me meet
with Eric when I kept saying no and she said it was interesting to
see our interaction. I asked what she had learned from our
interaction and she gave a non-answer. I pushed for a meeting with
her regarding my complaint, she said I might meet with Eric in the
hallways so obviously her first upset reaction at being contacted by
Congressman Murphy had abated at my lack of fighting skills. She
agreed to a meet and when I asked what Eric's schedule was so that I
could avoid him she made the first of a number of subsequent snobbish
statements that Eric's schedule was “Below her level”
Paperwork
like my treatment plan in October of 2014, four month post dated,
rushed me over to sign, David Minestone, my four month RC who rarely
showed up for our scheduled meetins said printer not working or
something but promised to give me a copy of the treatment plan that I
had nothing to do with writing the next day and had to ask Keith and
Anna Bikakis for weeks for a copy of my treatment plan when I told
Anna that I disagreed with some of the things that had been written
like I was doing journaling for therapy instead of writing detailed
complaints and sending to Congressman Murphy about Eric Gordon, Anna
Bikakis after checking with Keith said that I could not write an
addendum and another treatment plan was due, Anna did not have much
time to spend with me on the next treatment plan and that went up in
the ether too. Told myself I was not going to beg for treatment plan
as Jeane has been saying over and over that she was never going to
beg Keith for food again that she was never going to beg anyone for
food in reference to spoiled food from forced move and like Debbie
Davis, and Linda R. accounting is not giving clients their checks
when they first move in and so they are up a creek. I do not
remember that I had any problem with receiving my checks the first
month I moved in.
Refused
to sign paperwork for Terri Reid until she called because the
paperwork clearly stated that I agreed that I had been told about how
my treatment was financed and more importantly that I had received a
Cornerstone Handbook if requested, Keith said he did not have time to
answer my questions skipped over the request for the Handbook and it
was only a few months later that Terri called me out of the blue to
say that Cornerstone would not get paid if I did not sign, I told her
that I would sign and when I read the paperwork with Ana Reyes on the
computer she did print out a copy of the Handbook and I signed
several pages.
Since
the Handbook contains Advanced Directives a copy should automatically
be placed on top of the medicine cabinet as it was when I moved in,
there was a copy ontop of the
In
my meeting with Elaine Frye, Susan Wilkoff and Keith Ellis in October
2014 regarding my letter and report to Congressman Murphy (I had
hoped to get help from Boston Advocacy Group or help from a
Congressman associated with the late Senator Kennedy's Group, 10
years ago Sen. Kennedy's staff member said he saw no reason why I
should not be able to utilize this group but the problem was
resolved.) about the harrassment from Eric Gordon which many clients
had experienced for 5 years and more.
Ms.
Wilkoff said that just as clients have privacy rights so do staff and
requested that I not speak to anyone about my problems with Mr.
Gordon. I said nothing but thought later that a staff member who is
abusing clients is in a different position and clients have every
right to exchange information on ongoing abuse from staff member.
Ms.
Wilcoff violated section 7a of the COMAR Law on Grievances by never
sending me any paperwork whatever on my complaint and COMAR Law
requires that clients be informed of the ultimate decision and any
action on complaint despite 2 requests to Ms. Wilkoff and 1 request
to Elaine Frye after the meeting that I receive this information, I
never received anything in writing. I made multiple requests to Mr.
Ellis who said that Ms. Wilkoff said she had sent it, I requested of
him how she sent it if by mail I did not receive it and requested
that he email Ms. Wilkoff to tell her that I requested the final
decision by email to Mr. Ellis who could then print it out this was
never done and I was tired of wrangling with Ms. Wilkoff to do her
job.
Keith
also said that Ms. Wilkoff said in the meeting that if discipliary
action were taken against Mr. Gordon that she would not be able to
tell me due to privacy laws – this is not what COMAR Law allows
for, section 7 is very clear that client not be kept in the air about
the resolution of complaint. I learned by accident by a meeting on
another subject months later with Nicole Burke, Keith Ellis
supervisor about another subject and then only because I told her how
upset I was and thinking of writing Congressman Murphy or Congressman
Van Hollen to get Ms. Wilkoff to adhere to Comar Law.
I
consider that Ms. Wilkoff has violated Comar Law previous to my
complaint about Eric Gordon by refusing to do a grievance complaint,
and only partially did her required action on the Mr. Gordon
complaint and then only because Congressman Murphy contacted her.
Ms.
Wilkoff kept trying to turn her refusal to have anything to do with
clients into a plus and kept repeating that she was objective because
she never had anything to do with clients which made her objective.
Ms.
Wilkoff has been listed as the person responsible on all of the
Grievance Policies for more than three years.
How
can Ms. Wilkoff be a liaison to upper management if she prides
herself on never coming down from her ivory tower and refusing to
have anything to do with clients??” And if her favorite phrase in
response to questions, “That is below my level.” with no
suggestions on where to find the answer.
Ms.
Frye said the same thing once. With Ms. Frye I was trying to speak in
the very short meeting of Eric taking a client's suggestion, Melissa
Willard, from the Suggestion Box, and telling Melissa he threw it
away because she criticized some of the post-post modern art on walls
of waiting room saying she thought it sucked, and Eric Gordon said
her comment was degrading so he threw it away. I asked Melissa how
Eric knew it was hers, she looked puzzled and said I don't know, I
didn't put my name on it then I said He probably knows the way you
express yourself, Melissa's favorite phrase is “It sucks.”
Ms.
Frye said, none of us know any of the clients at all or the way they
phrased things or their names “so we can be objective.”
Ms.
Frye who it was told me by both Ms. Wilkoff and Ms. Frye current
assignment was to developing ways for clients to increase
communication with management
Their
comments rank with the logic of we had to destroy the village to save
it.
My
complaint about Mr. Ellis in January written on a grievance form also
required by Comar Law but never previously given to me was not
completed because Ms. Burke did not fill out the required space on
how the first meeting was resolved after meeting in Dr. Parveen's
office in February 2015 despite repeated requests. Mr. Jeff Bracken
at the July 31, 2015 meeting said he would track down this grievance
form and give me a copy but it is now August 12 and have heard
nothing.
There
has been a tremendous loss of money and damage to clients by Ms.
Wilkoff's refusal to do her job as grievance person which includes
staff members like Eric Gordon, Keith Ellis, Ana Reyes knowledge that
clients have no protection against any abuse whatever by staff
members. And this has resulted in gross violations of the most basic
rights listed in the RIGHTS AND RESPONSIBILITES which I believe is
Federal law but if laws are never enforced they are just a piece of
paper and most of the time the piece of paper is hidden as well.
When
I signed the multiple papers for HUD on July 27, 2015 the 3 pages for
complaining to HUD were unreadable which was not true of the rest of
this large document, I asked Courtney to run off a readable copy at
first she refused because I had a good copy but I told her that it
came from the required posted HUD package on the Bulletin Board and I
needed to return it to the envelope on the corkboard, Beth Vonieff
was always looking at the larger package and must have taken it with
her or put it somewhere and I had asked Keith for months to replace
the required HUD material and almost told Howard during the CSA
inspection to look inside the manila envelope and find it was empty
inside, I only found the 3 pages on a bookshelf when packing. There
is no HUD package at 12902 Valleywood Drive or list of people taking
care of us as required by the RIGHTS AND RESPONSIBLITIES which is
also required or a copy of the Grievance Policy which should be
available for all to read not just the personal copy given to me
which will disappear if I post it by past experiences – or a copy
of the schedule for medications which I have requested of the RCs a
number of times even in the short time I have been here and like the
readable copy of HUD grievance procedures have not received. I wrote
by hand from the good copy the HUD phone numbers on Discrimination
and Fraud, Mismanagement and Waste.
I
would rather be painting but everytime I begin to get going Keith
does another of his harrassment routines and I am too upset for days
or weeks to continue. I believe Jessica Harding, Back to Work
supervisor has taken notes for a year and a half on my weekly
testimony to my job coach Vanessa Martinez of Keith's continuing and
accelerating harrassment of me, Vanessa coached by Jessica who is
very sharp and was angry at Eric Gordon for his treatment of Van and
Jane Clifford and other artists in the Back to Work program who were
not treated well by Eric Gordon. When Vanessa would ask me if I tried
to talk to Keith, I said he would never listen or let me get a word
in or ignore me if I managed to say 2 sentence really quickly and
Vanessa said, “I know I just block him out.” meaning the monthly
meeting in which Vanessa is required to go to the team meeting run by
Keith Ellis who has wasted to travel money of Vanessa and the Voc
Rehab money paid for her time to go to the meeting by talking
non-stop in the meetings.
Christina
Taylor would again speak of “wild meetings” and could see the
toll it was taking on her to try to do her work honorably with Keith
trying to psych her out and to defend decent treatment of clients I
think that is the reason why Keisha Johnson and Nikki Lak also two of
the good ones left without saying good-bye to clients which is highly
unusual for long term RCs with clients who are attached to them.
They
left very suddenly approximately one month before Keith pushed Arlene
Gomez out for the supervisory position. At the going away party for
Arlene in which it was clear she was not leaving voluntarly, she did
not pack up from Pennsylvania to stay only 9 months, she was trying
to be a good sport but was very upset and spoke of how much she
enjoyed talking with clients every morning as they came for
medications and I contrast that with Debbie Davis describing keith
ridiculing and trying to get RCs to ridicule Linda and a tall blonde
young man.
Keith
has not been discreet about his outrageous behavior and there are
many more witnesses for an outside investigator to interview to
verify Mr. Ellis sickening ridicule of the most vulnerable clients
who least able to defend themselves.
As
Debbie kept saying why do these people go into mental health if they
don't want to work with people like us.
Since
Mr. Ellis ascended the throne in October 15 there has been a massive
exodus of long time and short time Rehabilitation Counselors that I
have never seen before. Someone needs to investigate why they are
leaving and not brush it aside with excuses. An honest investigation
by an outside oversight agency would reveal the unprofessional and
obnoxious way Mr. Ellis harrasses his staff and insists they amuse
him every second of the day and constantly interrupts their work
either with clients or paperwork even without Exit Interviews which
should be offered to departing staff even if a software program to
identify troublemakers like Keith Ellis who are costing the Agency
money and reputation and destroyed the stated mission and the
government and private funders who trust Cornerstone to adequate
manage the Agency and remove grossly incompetent and abusive
supervisors long before they have reached the state of Keith Ellis
and Eric Gordon and the cost of retraining RCs and if even the RCs
who have not been here long are leaving the costs have been immense
and the emotional cost to clients just as bad. Not only losing RCs
who cared and were skilled and experienced but no restraints on Mr.
Ellis abuse of clients and the law and endangerment of clients by his
off the wall decisions.
because
Mr. Ellis interrupts his staff constantly to joke with him while they
are concentrating or trying to work paperwork they give up and start
looking up entertainment sites on the internet. An IT person needs
to get in there and to look at the amount of work time on work
computers are being spent on entertainment sites. Anna Bikakis says
because of so much paperwork and the trouble getting Cornerstone to
pay overtime was the reason she had no time to spend with me and kept
cancelling appointments. They must have told Debbie the same thing
who said they don't look that busy to me they are always sitting in a
circle talking which was my experience later she was outraged that so
much of the conversation was downgrading clients and even more upset
when they did it in front of clients, she would say if you are going
to put down people like us at least don't do it in front of them. I
wonder if that is the reason for so many of the tears in the eyes of
patients which Jeane told me she witnessed while waiting for meds at
the Bel Pre office apartment.
Keith
Ellis is saying more and more things are not his responsibility or
the responsibility of his staff, patients Rehab Workers and I wonder
just what mr. Ellis thinks the Rehab Counselors are for and what if
any are their responsiblities to clients or are they just there for
Mr. Ellis to play with, create an endless partytime shrieking
laughter atmosphere, to put down, to solicit compliments from and as
a captive audience for him exclusively? Someone needs to ask just
what Mr. Ellis thinks the RCs should be doing since they are
forbidden to do anything to help clients even given the medications
on time.
If
you searched high and low you could not find a worse person for the
Bel Pre Supervisory job, he is bored with organizing and really
supporting clients and staff during the twice year house inspections
or the move or overseeing that Rights are being respected.
Clients
are only useful as scapegoats in his promotion of mobbing or as
entertainment either to wild party joke with him or as butts for his
jokes and practice in pysching people out to destroy whatever ability
they may have to function.
And
this malicious man has a key to everyone's home in case a viscious
game occurs to him and he needs someone to practice it on, Mr. Ellis
has no sense of responsibility or decency.
Mr.
Keith Ellis is not supervisor, he does not do the work of supervisor
and prevents the RCs from doing their work Mr. Ellis has the title
and likes the power and salary but he is not doing a supervisor's job
and in fact is doing the opposite in damaging clients and preventing
staff from doing the work they trained and went to college for some
at the master degree level and not to have only one client a bullying
babyish boss who mistreats the clients they went into psychology to
help.
PRIVACY
RELEASE FOR CONGRESSMAN VAN HOLLEN
Aug
12, 2015
Times
- schedule for medication monitoring IN WRITING was refused
basically, tomorrow Yen Fan said more than a week ago.
Negligence
in spacing of medication ie 5 hours in between instead of 10 hours –
very erratic schedule or RCs don't show up at all – easily
verifiable from other clients in townhouses or houses.
1.
I would like there to be a POSTED schedule of time for medicaion
monitoringa t Valleywood with a reasonable wait time for RCs to show
up – not 2 hours in the evening and 2 ½ hours in the morning and
who knows if the RCs will even show up in that time from OR AT ALL.
Melissa
Jacob, former Bel Pre supervisor, had posed a schedule of 9:30 am
morning meds and 7:30 pm for evening meds and within 15 minutes
either way RCs showed up for med monitoring. After Melissa Jacob
left the med monitoring became more and more erratic and dangerously
close together if an RC was several hours early Yen or Anna or even
Meghan would say, since I'm here I may as well do meds. Incredibly
cavalier approach to safety and effectiveness of taking medications
on a regular basis much less so close together that it represented
what I think amounts to criminal negligence.
It
should be easy to verify this from an honest outside inspection from
the other clients in houses, Until recently meds were often given 5
hours apart instead of 10 hours and was continuing to shrink until I
made a fuss and a schedule was posted and adhered to…...for awhile.
Very
dangerous for people who take handfuls of somatic and pyschiatrict
meds moring and evening.
Jeane
has had 2 kidney transplants and had no trouble when she walked to
the Bel Pre office for meds but since she has been at Valleywood has
been upset that RCs come so late in the morning she has started
taking her emergency medication because the time between the evening
meds and whenever they decide to show up for morning meds is too long
for safety and since no schedule is posted, despite promises
obtained, it is hard to hold the RCs accountable for being late.
Later
Meghan would say I will give you your meds now and you can take them
later after I complained.
Why
not let me pack out as I did for 2 ½ years until Keith decided on
retribution for my complaining about Eric Gordon and calling Adult
Protective Services because of the screaming abuse at Betty Levy,
threatening her with loss of her housing if she did not do the
housework which she could not do because of sciatic nerve pain which
made it impossible for her to lie down for months or climb the stairs
to take a shower and I repeatedly pointed out to the RCs her
monstrously swollen feet and her incredibly swollen right eye which
during the last 2 months she was at Banquo Terrace she repeated
voiced her fears that she was going to lose her eye and it felt like
there was glass in it and her eye was constantly dripping tears but
they would only scream at her about the tissues she used to dab her
eye on the table and floor and she was so confused with the
eventually use of only one eye because it was completely swollen shut
but the RCs would repeatedly scream she can do it herself whether it
was housework, taking the trash down many stairs after she had fallen
and had a black eye and lump on her forehead or going to the store
with bare feet because they were too swollen to get in shoes and
Shatara told her to take a cab and buy some shoes and cut them ups o
she could get her feet into them instead of helping her find a doctor
that would help her or accompanying her to a doctor she already had
and couldn't seem to communicate with.
The
very long space of time especially in the past year when RCs would
not show up at all and if you told the next RC at the next schedule
time they would say RCs always show up for meds – Debbie Davis
would get furious and say she had been sitting on the couch for hours
and no one showed up for the previous med monitoring and she was
right but I had given up trying to get Keith or the RCs to do their
most basic job. Medicaid Fraud????
In
the meeting in February 2015, I requested to begin to pack out my
meds again, Dr. Pareveen said at least 4 times, “I didn't order
that.” Nicole Burke said, “I did because you weren't making the
17 required visits a month.” Cornerstone does not get paid for
more than 17 visits which can include RC visits and Housemeeting
visits as well as medication monitoring. Because the RCs were so bad
about keeping records around November 2013 until Keith made me come
to 60 medication visits a month, if they RCs showed up, I first had
the RCs initial each visit and trained them to do it consistently,
RCs would give me a calendar page printed blank each month and keith
would endlessly count the visits when he came, I started numbering
the visits on the calendar and averaged 20 visits a month, all of the
RCs had a distinctive initialing style and Keith would at the end of
the month ask if he could have the calendar and I would say yes so I
could not prove that Keith had blatantly lied when he told Nicole
that I was not making my 17 visits a month. An additional plus for
Keith was that it gave him access to me to harrass me.
When
Christina left she said Keith wanted to be my RC but she made sure it
would be Lisa Rhodes and fought Keith because she knew he would
destroy me as a person if he were my RC, I gave Christina my
heartfelt thanks and she said I know my people.
Keith
had been saying for months, “Oh Linda doesn't like me she doesn't
want me to be her RC.” When Lisa Rhodes and I were trying to work
at Bel Pre she saw that Christina had found me a Rhematologist and a
Cardiologist and I said Christina said she couldn't find a
Rhematologist that took Medicaid. Keith kept interrupting our work
as I have often seen him do to his staff, the office is in an
apartment with 3 to 4 work computers and so the quarters are very
tight, hard enough to work with that little space much less a
supervisor who can't stand to see anyone quietly working when their
main job is to amuse him and make him the center of attention every
nanosecond. I was still trying to be polite and he as usual kept
saying the same thing over and over so I said to him, “You are too
quick and too witty.” He said, “No one has ever called me witty
before.” Lisa Rhodes was disgusted at the constant interruptions
of our attempts to work and try to work out a strategy for the
numerous medical appts and procedures that I needed, after Lisa left,
it just fell by the wayside since David rarely showed up and the
same with Anna Bikakis it was almost a year before I could have the
tumor in my liver and cyst in my right kidney that was found by my
orthopedist, and which Dr. Polem ordered tests for, and said no,
David is a quiet person and will be Linda's RC, Lisa had decided to
leave just after Christina and gave a month's notice and either Keith
doesn't notice or relishes the disgust on people's faces when he
harrasses them at this level, –-and won't stop saying the same
thing again and again to get a response and even then continues
asking the same questions to see how people will react and how far he
can push them until they react with anger –--his harrassment and
teasing can quickly become much more vicious and malicious and then
he will instantly switch pretend to be superfriendly to try to throw
people off. Debbie Davis notice he was in charge of GAMES at the
activities at Bel Pre and would angrily refer to her refusal to let
Keith play anymore games with her or to sign any more paperwork.
2.
I would like the RCs to stop pounding on my bedroom door for me and
just softly call my name, I am usually either resting, reading or
working on my laptop and the suddenly pounding on the door makes me
feel like I have a heart attack and in addition they bellow are you
coming, are you coming repeatedly, I don't walk that slowly and until
recently never refused to take medication, but after speaking with
them of the irregular heartbeat found at Fenton and the sick feeling
I get and their continuing, if they pound on the door I refuse to
take my medication and I am sure Keith has been just telling Ken
Westin that I have refused to take my medication and Ken would not
listen to me in the one and only time I have ever called him last
week, just kept repeating that I was the only client he is receiving
repeated complaints about and maybe I should find a room in the
community to rent because I don't belong in a Rehab setting.
This
is not the first time that Ken Westin has worked hand in glove with
St. Luke's for retribution of people who have made complaints. For
two years the monthly potluck suppers were held at a men's house on
Banquo DRIVE. I think there were 6 men in the townhouse and the
kitchen was much larger than in most, during that two year period,
most people watched TV or talked quietly at the dining room table
while some people helped out in cooking the meal and there was a
large round table in the kitchen where the food would be laid out
cafeteria style and people would line up to serve themselves.
Suddenly the RCs barred anyone including the residents from setting
foot in the kitchen even to get use the icemaker on fridge or get
water and would point to 3 or 4 people to come in the barred kitchen
to fill their plate, there had never been any trouble whatever with
there being too many people in the kitchen helping or lining up
peacefully.
I
had notice the snobbish attitude and was offended but with housemate
Gerda's harrassment seemed not enough to comment on but I was glad
when Melissa Willard said who was friends with Michael said that the
men's house had voted unanimously not to allow any more potluck
suppers in their home because of the insulting attitude of the RCs.
Within a few months Melissa said Michael was being forced to move
because of the protest– a few years later, Eugene told me that Ken
Westin had threatened Michael with homelessness if he did not move to
a small apartment and it was so quick there was not enough room for
Michael's collections of 30 years so he had to throw them away, Ken
tried to do the same thing to Eugene around the same time but Eugene
said he got so hysterically upset that Ken said never mind. I didn't
ask if any more of the men who had voted were forced to suddenly
move.
Things
missing from the move. Keith told me on July 28, 2015 that I had too
many things to move and they would move them the next day, It is
August 15, and my things still have not been moved. I made a list of
missing items at Courtney's request last Thursday but I have been
given so many false promises about so many things.
The
most irreplaceable are my paints in progress, I have a 50 inch
masonite board with 50 figures of gymnasts with a very long canvas
not stretched given to me by Tessa the new art person at Cornerstone,
Both the 50 figures and the background on this canvas which was
binder cliped 1 ½ times around the only 50 inch board I have to
support other pastel drawings on rolls of paper. This board had
painting done in acrylic weeks before and was dry. Courtney and
other RCs keep saying it was not moved because it was still wet.
This is not true. I had some large but much smaller canvases
partially finished in oils and only one was somewhat wet.
Courtney
did try to set up my PC on Thursday but the wire connecting the CPU
to the screen is missing, possibly I could buy one at Project Reboot
and the laptop that I bought from Project Reboot a few months ago has
for more than a month given the message that the batterie is only
charging 30%, I would need to use most of my cab coupons for grocery
shopping to go to Choke Cherry Lane and for the wire, I would need my
RC, Anna Bukakis who rarely shows up or keeps her promises to give
me paperwork. I had to pause the Back-To-Work program, my job coach
Vanessa had originally taken me to Choke Cherry Lane because of
Keith's harrassment and he did nothing to help either for the CSA
House Inspection or the HUD Inspection in early July and then were
notified of the move and Keith did not give re
