Logo for Cornerstone Montgomery aka St. Luke's House and Threshold "services" - BECAUSE THE COPS DON'T NEED YOU AND MAN THEY EXPECT THE SAME.

As things get darker people will be looking for the light

study the plan and the way home

the Lord Jesus Christ

March 2, 2015

I had been packing out my meds for at least a year and a half in retribution not only make me wait for rcs that often don't show up or wide off the mark of the established 9:30am and 7:30 pm complained to Paula Weiss, my therapist about Keith Ellis misusing medication monitoring to harrass me, with the look on Paula's face and her statement that she would email him to stop he only changed the type of abuse i feel that others have complained about supervisor keith's treatment of them

Debbie Davis said she told her therapist Leah Cooperman about the game of keep away that shatara and keith were playing with paperwork she needed and Leah told her that others have complained about keith and that she would put an end to the games of saying that Debbie owed $2,000 and could not leave the program until it was paid, debbie has only been here about 3 1/2 months

-----When inspector howard was here keith said he was going to follow me upstairs to see that I wrote only good things, then said he was joking when I went upstairs with the form survey on consumer satisfaction the question of 3 years on how slh cornerstone handles grievances is now gone for the past 2 years and now in addition to that one missing the form is very short so csa can control the statistics on consumer complaints.

can see what a strain it is for Congressman Murphey to try to get the funds so that American citizens including veterans don't die on the street of exposure and starvation, very sad times.

keith ellis likes party time and will get his amusement from clients patients and his staff in one way or another jessica's face when i was sitting at the computer in the old office whose building burned down and was condemned

holding back checks as long as possible to prove something with debbie screaming and pointing out the dates on the checks keith has not been able to hold back the checks in this house but the others have to wait, his excuses last year of weekends holidays snow even days after it had been cleared and the roads were cleared or that he hadn't had time to pick it up from lamberton but debbie found out they had been holding onto to them and they were in the office two months in a row keith was just holding them back for some reason. causing hardship on people who are barely making it.

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Jesus said and the Old Testament that if an employer had the money in his hand not to withhold it from the laborer and not to make the laborer wait, a workman is worthy of his hire

i asked keith last february 2014 how he would like it if his checks were withheld for 5 or 6 days beyond the expected date for 3 months in a row with bogus excuses needed to get cab after 5 pm hard to get cab to go home waiting outside Giant in the freezing weather would not give it 2 hours before med times when there was still a med time arlene very nice but seemed reluctant to give the checks early even though i was right there

with debbie threatening to and calling social security since november keith no longer holds back the checks in his possession but which are not keiths only entrusted to him to distribute for this household but not the others in bel pre cluster

3 months of hard sell to go into erics class won't help with camera hippa excuse bogus laptop i am in the middle of his fight with jessie harding the voc rehab person and keith will not cooperate to help me in the least van board don't seem to have the supplies since eric left but it is better with the new art specialist she is professional and kind and it is more of a work environment not so tense with eric volutility and explosions--------

to waste my time and very limited energy trying to communicate when keith will not allow me to say two sentence and will not listen told him i would get paula my therapist to translate.

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Don't remember if Amanda Tillman was one who told me this but Barrie with MJ would require a patient's RC to defend them against accusations that does not sound like good team work to help clients barrie friedman and susan wilkoff have strange ideas about helping mental health patients to become functional.

As things get darker people will be looking for the light

study the plan and the way home

Leaky Faucet logo for Cornerstone

Indicative of the lack of respect for clients the people they are supposed to be helping without favortism basic privacy and clients' rights which are not even posted as according to law on bulletin board of HUD and Cornerstone Grievance Policy and Rights though have requested Keith post them and list of RCs several times.

keith has rarely if ever treated me as a client with problems but as a subordinate or employee required to joke around to please the boss instead of addressing issue in a mature manner. I have asked him to stop clowning around and sit down and talk to me like an adult but he will say he is an adult and be off to the races poking jabbing trying to get a response from a party like atmosphere and the real issues or never addressed he just waves them away and I think this is a misuse of medication monitoring time. He would often spend most of the medication meetings texting about other issues and that is a violation of the 15 minutes that clients are supposed to have to talk about issues and problems now he mostly teases on and on or jokes on and on and it is very insulting and a gross misuse of time and the issues are never addressed. Like a teenager in Junior High who knows that someone gets upset being teased but can't resist going on and on with it. This causes me anguish and inability to function and makes me feel helpless as clients are helpless if grievance policy is ignored by Susan Wilcoff and Core Services. The only power I have is to witness the terrible things I have seen including the verbal abuse of a 67 year old client who I believe would have died if I had not called Adult Protective Services. Betty Levy had gone to Montgomery ER by ambulance 12 to 15 times and the record should exist no one of the RCs would accompany Betty who had very visible physical problems feet too swollen to fit in shoes and very swollen almost constantly weeping of one eye to help her talk to her doctors to find out why she was not getting treatment. Watching this neglect and abuse was also very traumatic for me.

Citizen's Advisory Committees on Mental Health to watchdog my complaint to Maryland Licensure

Boston and Maryland Advocacy Groupsfs

Never a chance to bring up important issues at medication meetings because of Keiths inappropriate and constant joking around, criticism including of my shuffling feet, I have arthritus and my pants leg getting caught on a loose nail, keith said it was my fault for wearing clothes that did not fit and though i asked keith and other rcs including david to call maintenance to have the numerous nails covered they did not and it was only when gus came to fix something else i asked him if he was here to fix it and he said he had not heard about it but he did fix the hanging and dangerous nails.

I have asked for rights in an appropriate manner, Keith Ellis refused to hear me for over 6 months about liver just didn't hear wondered if sound was coming out of my mouth

I have asked for rights in an appropriate manner, Keith Ellis refused to hear me for over 6 months about liver blood vessel and I needed a CT after it was discovered by the orthopedist who ordered the MRI, it was an incidental finding, and I did finally have an ultrasound but even before that Dr. Polam my PCP said after the ultrasound you WILL have a Cat Scan of your liver. Keith and other RCs just didn't hear wondered if sound was coming out of my mouth - at one point I insisted that Keith listen and said he was not taking my problem with the blood vessel in my liver and help in getting the Cat Scan seriously and he said, "Are you taking your liver problem seriously? then did not address it again until much later. Typical of the nonsensical responses that I get from Keith Ellis when trying to discuss serious problems.

med monitoring much too close together

This is the most important thing that RCs do, it used to be that there was a schedule for meds on the bulletin board with the name of the RC responsible for meds at that time. There was a line of evening meds EVERY DAY at 7:30pm

and a line of morning meds at 9:30am which is a space of ten hours.

For more than a year can never depend on when RCs will come for meds, there is not a list of names of the new RCs which is required by the Threshold/St. Lukes Rights and responsiblities, the new grievance policy has not been posted on the townhouse bulletin board and Beth Vonieff, previous housemate, took the HUD grievance policy and no one will replace it. Howard should have checked this at house inspection.

RCs can come anywhere from 8am to 11:30am or anywhere from 5pm to 6:30pm which often is not enough time between the medications for safety. On the weekends the RCs come once in the morning supposedly at 10:30 but often much earlier or much later or not at all.

Robbie's sudden death at the age of 29 years what effect did the decades of meds have on Lora Duvall handfuls of meds can't space it out - it may be necessary to take alot of medications twice a day because of staff time but they should be dependable and with enough time in between used to be about a 10 hour stretch between 9:30am and 7:30 pm--10 hours now very, very erratic morning can be from 7 or 8 am until 11:30 am or later then come for evening meds between 5pm to 6:45pm barely 7 hours or less between meds often the same meds taken morning and night need to go back to a regular schedule with enough time between the time staff shows up for meds

they push you over the edge with their hounding making people who could be functional utterly non-functional like a nagging mother in law from hell opposite effect put downs criticism not listening to serious health issues not hearing at all even after worked so hard while ill for inspection masonite board camera things they could do always own agenda constant put downs this is not what was envisioned by med monitoring betty giving up not eating 90 degree heat threats of losing housing all the time depressed paralyzed by fear

i don't hardly have the words to describe how the hounding and harraasing me to see a staff member , Eric Gordon, who abused me in terrible ways Keith kept sayingwe let you use the basement for a studio -- no interest either in the work itself or the ideas for marketing and my desperate need for a camera to get anywhere and internet access after the complaint I must make too uncomfortable to use the one in the office which will not let you use flashdrive anyway and lawrence megan and dwayne

why is everyone now a screamer pressuring people who could be functional into giving up and becoming so non functional can't even make anything to eat

Susan Wilkoff gross violation of the law and helped by rebecca garcia, questions on questionnaire delivered by howard missing to manipulate statistics on slh failure to perform job, treating clients like inmates, ignoring physical problems screaming poor decision no extra household supplies til gus the day before inspections.

who worked on my itp not me though rights say i must did susan wilkoff or Barrie Friedman work on it more covering behind, what problems with current house mates why no mention of serious physical problems which i have told repeated ly to all rcs liver kidney and thyroid onlymentioned corn or callus on bottom of foot is thi responsible this is my itp and physical problems determine fatigue and napping why no mention of important problems why is nurse marshall mentioned as provider when noone would tell me about her using my name to pay for services i have not received

I signed my ITP though I did not work on it as required in Rights and Responsiblities and that was early October took weeks of asking until I got a copy and my ITP did not mention my thyroid problems, my liver problem, my pulmonary problems, my new RC Anna brought a copy and I said that the copy someone else brought me did not contain my physical problems as can be verified by the testing, ultrasounds, needle biopsies etc though the itp said I nap all the time. Anna said she would try to squeeze it into my itp and took the copy back that was at least two weeks ago, today is November 23, 2014.

Keith Ellis brushes me aside when I try to read to him from Rights and Responsibilties and other material about Patient Rights including Elder Abuse brochure from the Department of Aging. Who will enforce patient rights? Susan Wilcoff will not do her job and Core Services took off the question HOW DOES ST. LUKE'S/THRESHOLD/CORNERSTONE handle complaints at the yearly questionnaire that Howard brings to house inspections. I would like to know and someone needs to do an investigation as to why this most important question was taken off. The one last October was very short and it looked like CSA had taken off other questions about Cornerstone Montgomery's performance as assessed by clients which is the only way for clients to have any voices at all but the one that concerns me most is the one on handling grievances. For three years this question was on the yearly inspection questionnaire but for the past two years it has been missing. It seems obvious that it was messing up the statistics so someone at CSA agreed to remove it.

If House Inspection was treated the way Susan Wilcoff treats grievances the toilets and bathtubs would be stopped up for years and the townhouses would look like New York tenaments. Why are grievances and client rights essentially not done by people who are getting paid to do oversight??

hounding salesman can show to the door I have to be present for meds

not doing the job contracted and paid to do that is stealing I am not getting the services contracted for if the med meetings are always joking around, text messaging or worst of all hounding and harrassing about seeing Eric Gordon even though I said again and again the last time he came as close as he dared to punching me in the face, I was the only one who cleaned the house for inspections, Melissa refused to do anything but her room and Betty was too ill and screamed at and they went back and forth between idea of hiring a maid which was too late for me to save for but betty had the money but could not communicate with Merry Maids so they cancelled, Meghen and David only came for two hours the day before inspection and David came for an hour the day just before inspection this is heavy duty Spring Cleaning though in the fall and a 60 year old woman myself and a 67 year old woman Betty Levy with serious health problems cannot do it alone especially since the usual partnering for at least a week ahead of inspection did not take place and the extra cleaning supplies were not given that we always have before inspections gus gave us alot of supplies but it was the day before inspection and came from maintenance and in this case endangering life

the nails hanging down on the one step from living room to dining room caught pants leg several times then fell thought broke knee but the thing is Gus came and fixed it right away as soon as maintenance knew with Ms Wilkoff

situations go on year after year until someone with terribl need to hurt people like staff member mr gordon do those terrible things to clients emboldened by lack of response to terrible things done to clients rcs do not speak with respect any longer to clients just like the abuse described in brochure from dept of aging

like teacher rating end of semester could not go on year after year questionnaire data points if the power says that people they are supposed to be serving should be held in contempt it goes on down the line

a huge # of staff quitting - usually the ones who care about clients - just because you are very good at bitter, brutal office politics does not mean you are good for patients, usually the ones who care about clients have spent their energy on learning to help mental health patients and not on brutal, "wild meetings".

RETRIBUTION

TRYING to make me look bad for bogus reasons because I made a written complaint to Congressman Murphey, PA and the Montgomery County Council

both Keith and Kathy behaved differently to Melissa Willard and Mike Puel who has since quit a year after I stopped working with him as job coach was very enthusiastic about my artwork until I asked him to email Eric Gordon about my needs in producing and marketing my art, 3 things, a large canvas, use of a camera to be able to put my most recent work of the past year onto my art website and information about digital painting transferring some of my sequences of gymnasts that I did in computer graphics onto a large canvas.

If Eric Gordon ever replied to Mike he never said but his whole attitude to me changed after I asked him to email Eric when Christina thought I had a right to the services in art that Eric Gordon and Cornerstone claims is for ALL clients who are proficient in art.

alot of junior high school students have committed suicide due to the type of "teasing" Keith Ellis has been directing towards me for a very long time misusing my required presence at medication monitoring.

that kind of "humor" shows a lot of hostility and I am sick from that hostility being directed at me, Keith will not quit or take me seriously unless I complain to Congressman or Adult Protective Services and then it only abates for a short time. Very formal complaint to adult protective services contact head of Dept of Aging if first contacts are afraid to act against a group home. ABUSE IS ABUSE WHETHER IT TAKES PLACE IN A PRIVATE HOME OR A GROUP HOME.

This abusive attitute that "clients"/Patients are less than the dust is coming from above at the Program Manager level esp Susan Wilkoff's 4 year refusal to do her job so patients are powerless against this type of abuse if the Patients Rights are never enforced and staff knows it and Susan Wilkoff is in violation of Comar laws meant to protect client/patients.

At the end of the St. Luke's grievance policy it used to say that the Department of Mental Health had a section which would help clients write grievance if needed, why is this no longer mentioned in the Cornerstone/Montgomery grievance policy and why is it not on the bulletin board?

driven to the wall thrats constant of losing housing betty crying trying to do whst they want

I would like to make an addendum to my ITP and request why the ITP was written by David Minestone without my input although Threshold Rights and Responsibilities states that it is client right to be present and a part of the creation of the ITP why did it take weeks of asking for a copy of my ITP after I signed it with the proviso that David would quickly give me a copy asked keith and other rcs repeatedly for it was promised by keith that an RC would bring it next day but did not, was over a month before I received it and nearly two months before new RC Anna gave me a copy when I told her that I had read a copy given to me a week before and requested to know why my serious physical problems as proved by MRI, CT, Ultrasounds, Pulmonary testing, x-rays were not included in ITP she said she could not change it then said she would try to squeeze it in but that was weeks ago. I have serious thyroid, pulmonary, liver, umbilaca hernia, bone degeneration in my lumbar spine because it took well over 6 months for RCs to help me obtain the liver cat scan, i was not able to revisit my orthopedist to speak about medication to rebuild bone and physical therapy because my orthopedist Dr. Knesis was so upset about the incidental findings on the mri of my lumbar spine of something in my liver and kidney. my former RC Christina would take me to doctors appointments and Keith kept brushing aside my quoting Dr. Polam my PCP and orthopedists severe concerns the other RCs told me to ask Keith who gives run around answers knows pathetically little about me or my physical problems or my artwork he has been assistent supervisor for 2 years and before that at threshold should know about medication monitoring and how important it is and for client safety there needs to be a clear not an erratic scedule and close to 10 hours between morning and evening meds instead of 6 or 7 hours. 29 year old Robbie died suddenly a few months ago, client deaths should be investigated whatever their age but esp when a young man dies suddenly.

Keith misuses medication monitoring to text mail, for a year most of his time was spent on staring into his cellphone only less than one percent of the time was he texting about something to do with someone in the townhouse at Banquo instead of his job the 15 minutes provided for med monitoring is supposed to be to check on clients and see if there are any problems, in addition to his fascination with his cellphone, when I ask him a question about why client rights are not being upheld even with the simpliest thing like why there is no list of the new rcs after many have left and he said he did not want me to know his last name or brushes it away.

Although Howard, the CSA house inspector was supposed to be inspecting for HUD as well as Cornerstone, he did not look in the package of what is supposed to be HUD Rights and Responsibilities and HUD Grievance Policy I have asked Mr. Ellis numerous times to replace the HUD required information on the bulletin board as is required by law but he waves me away. When I tried to show him a brochure from Department of Aging about Elder Abuse and tried to get him to look at it the drawings of a family screaming at a senior citizen reminded me of the months long vicious verbal abuse of Betty Levi but he waved it away with disgust.

Betty had very visible physical problems, fell down the concrete steps taking out the trash and went to ER and had a black eye and it was bruised and swollen but they still continued to harrass and harrangue her about taking out the trash and other things this 67 year old woman was incapable of doing. After a particularly vicious harranging about Betty doing heavy duty housecleaning for inspection which her very swollen feet and very swollen right eye which had gone on for months, I would point it out and that Betty had gone ALONE to ER by ambulance 12 to 15 times in the 10 months she was here, I called adult protective services and within 2 days Betty was hospitalized with the assistence of Keith and Nurse Josephine Marshall which I had repeated requested contact information for myself and Betty after we both filled out a very intensive pages long questionnaire last April and were told by Mr. Ellis to gain cooperation that Cornerstone had contracted with this medical agency to monitor somatic health and to coordinate meds and testings to help psychiatrists and patients but no one ever contacted me again and Mr. Ellis repeated did insulting song and dance when I asked to be put in contact and he questioned why I wanted contact information for Nurse Marshall but still would not give me contact information until I called ADULT PROTECTIVE SERVICES.

Are providers listed using my name for funding and I am not receiving services. This is occuring on a number of levels and needs to be investigated by HUD and the Baltimore Department of Mental Health and the Board of Licensure.

When I signed the ITP on the computer for David the front page lists providers and Ms. Marshall was one of the names, she said she could not be a provider since she wasn't a doctor, I have been unable to find transportation to see Ms. Marshall for her to coordinate my somatic health AND THIS REQUEST SHOULD HAVE BEEN ON MY ITP. I would like the front page that has my name and list of providers before my ITP which was not shown to me when David requested I sign it and I would like the ITP that my RC Anna promised to squeeze in my somatic health issues. IT has been weeks.

There is an Ana and an Anna, according to Threshold Rights and Responsiblities clients have a right to know who is taking care of them. Keith just waves me away or does an insulting fast humorous routine or starts hounding me about an unrelated issue. This is not the behavior that either an Assistant Supervisor or now Supervisor should show to clients and the contempt for client rights and clients is because Susan Wilkoff has not handled any grievances for four years according to Comar Law or according to the St. Lukes/ Threshold/ Cornerstone Grievance Policy. David gave me a copy of the Grievance Policy with my name at the top but Keith waves me away at my repeated requests that a Cornerstone Grievance Policy and Rights and Responsiblities be posted on the house bulletin board. Why such contempt for the law meant to protect minimally client rights?

Anna, my RC with no last name, says she will call be back in a few minutes to get me information, then she doesn't I can't continue to hang around the phone in the kitchen and by the time I get up or downstairs the answering machine is on, why doesn't Anna leave a voicemail message for me.

Chicara said to Debbie that she was required to meet with her once a week, Anna stood me up once or says she is too busy or changes the time "since we didn't discuss meeting this week." another service that has been very erratic since Christina Taylor left.

You are just realizing Nikki Lak left, someone at the going away party when Arlene Gomez, previous Supervisor left in October 2014, one of the clients said he was glad that Bel Pre told us Arlene was going away since so many RCs have left and clients not notified, RCs who were leaving used to say good-bye to clients and give two weeks notice why are so many RCs and other employees leaving so quickly???? evidence based means screaming at clients not doing anything to help them.

Never forget the look on Jessica no last name when Keith was outside the door doing some clowning when I was sitting at the computer in the old office, she looked with dread then played around with Keith requiring RCs not to do a good job but to amuse him.

To avoid dealing with clients problems during med meetings, Keith parties, sings dances which would be okay if it wasn't so over the top and continuing and used to avoid doing the job that is supposed to be done during medication monitoring.

Keith said there was a new law that clients in group homes could not smoke out on the back deck because of fire hazard. Keith said he was just about to send around a letter about this new law. Let's see if he sends the letter, it should be an open letter if true and check and see if other Bel Pre clients have received this letter and see if it mentions just who made this law and when. I like the nature, deer out back will contact whoever made this so called law. I think it is because Debbie complained about my coughing and wanted to cause more trouble.

Debbie complimented Meghan saying that she was the only one who liked talking to clients the other RCs couldn't wait to get out of here. This is true. Saturday, Nov 28 as usual Ana was playing with her phone until I said has our visit started yet.

Keith spent a year dragging me downstairs for meds, for almost 2 years the med schedule has been very erratic and someone took down the schedule and never replaced it so unless you want to sit for 6 hours or so in the middle level and sometimes RCs don't even come, Keith for a year once I was downstairs would start playing with his cell phone for the whole session 95% of the time. I have not received the services charged for in many different areas Keith refused to give me the contact information for Nurse Josephine Marshall until I called Adult Protective Services partly for me and partly for Betty Levy who had been atrociously verbally abused for months by most of the RCs because she could not clean esp the deep "Spring cleaning" for Inspection, Betty 67 years old, went 12 to 15 times to ER for her very visible physical problems including very swollen feet she could not wear shoes and Shatara kept screaming at Betty to go buy some shoes though Betty could hardly walk, the last time Betty took a cab to go grocery shopping she was just wearing socks because her feet had been too swollen to walk any distance shatara and other RCs screamed at her that if she could go to the bathroom "She could do it."

Betty also had severe eye problems with one swollen eye that was constantly weeping and the RCs refused to accompany her to her doctors or to the on-call doctors saying she could do it although RCs have gone with me and my present ITP states that my RC will help me to communicate with my doctors as needed but Betty was even less articulate in a great deal of pain and often forgot what she was going to ask and finally stopped going to the doctors the RCs would not help her only scream

Betty fell down the outside concrete steps called an ambulance had a black eye and badly bruised forehead but the RCs would still scream at her to take down the trash down those same concrete steps with one step missing which the Inspector Howard has never noticed though everyone always trips over it the first few visits including cab drivers who help me up the stairs with groceries, I was told to call management myself when I repeated asked that something be done and was told that the outside of the townhouse was not Cornerstone/St. Luke's responsiblity

The cruelty that went on for months to Betty Levy was incredible a day or two after I finally called adult protective services Betty was checked into a hospital with the help of Nurse Marshall and Shatara and has been in the hospital or rehab for two and one half months and I believe would have died if I had not called, this was not simply neglect but actively abusing someone who was very, very ill and the record at Montgomery Hospital should show this.

Any gift clients patients have is considered to be raw material for keith for his career the way he was not interested and would not help with simple things like camera which would have meant so much not really human but only raw material for their careers this is comping from the top admin barrie and susan wilkoff decisions and training would like to see what the training consists of not listening skills for sure that makes so many decent young people with degrees in mental health become monsters after a few weeks and then worse after a few months it is not just the pressure but barrie and others ideology

If they training did not teach the rcs and supervisors and other staff to treat the clients patients they are supposed to be helping and supporting like animal trainers with a club and chair - have noticed the change that comes over rcs after a few weeks or months of training and it is horrible and smashes patients and costs more for them to go to fenton house or to become completely non-functional patients are esp vulnerable and patients die when you insult and berate and abuse them

When first moved to Maryland worked at NIH -- carpool with ron who was worked in the hospital occupational therapy said his whole department was in group therapy once a week.