I
am emailing copies of this long report of violations of COMAR and
other laws meant to protect mental health care patients but not, so
far, enforced on St. Lukes House/Threshold/Cornerstone Montgomery. I
am sending this report to Congressman Van Hollen, Congressman
Murphey, the local health editor of the Washington Post, MacClatchey
newspapers, Editor and Publisher, the person in charge of Group Homes
at Maryland Board of Licensure. I don't know what can be done but in
case other people have or will complain about similar abuse at
Cornerstone and the former names of Cornerstone Montgomery but many
of the same cast of characters in the top administration positions
making very strange decisions negatively affecting client welfare,
for the 5 years that I have been at St. Lukes/Cornerston including
Susan Wilkoff, in charge of grievances but not effectial in this
portion of her job and Barry Friedman.
--------------------
The
real mission statement of St. Lukes House since it went secular
should be from Bob Dylan.
BECAUSE
THE COPS DON'T NEED YOU AND MAN THEY EXPECT THE SAME.
----------------
Gino
and the Potemkin Village of having clients on the Board of Directors
but denying any kind of access to them by clients to let them know of
very real problems. When I asked Gino at a social event at Bel Pre
what the clients did on the board he said discuss various ways of
fundraising, said it several times very sadly seemed discouraged so I
did not ask him about why clients have no way of contacting the
clients on the board.
At
the beginning of the meeting with Susan Wilkoff about what Eric
Gordon did to me, I asked her why there is no contact information for
clients at Cornerstone to discuss problems or report wrong doing to
our supposed representatives on the board and she gave the bogus
reason that Ana Reyes gave about not wanting to violate the clients
on the Board's privacy by giving out their home number and I said to
both women that there had been a Consumer Group for problems and they
had a 3 digit extention at the Cornerstone main number and why
couldn't that be done again and received inadequate slip sliding
answer as usual to my questions.
At
the beginning of the meeting when I asked for contact number of
clients on Board, Susan Wilkoff said, "If I give you a contact
number for one of the clients on the Board what will you say to
them." I just looked down but thought it was inappropriate for
her to ask me that, and Ms. Wilkoff did not give me a contact number.
Keisha
Johnson, RC,
before she left said that she wasn't familiar with the clients on the
Board program and the only name she happened to know was Gino since
he was a client at Bel Pre cluster and sometimes spoke of it but she
did not have a contact number. I called Cornerstone and was put
through to someone in administration who was very nasty and she said
if you are a resident you have an RC have them do the research.
Since Ms. Cho had put this in one of her open letters but not contact
information, why should anyone have to do research for a simple thing
like a way to contact clients on board, if they are not accessible to
other clients to learn about severe problems at Cornerstone what is
the point of having clients on the Board.
David Minestone who
was my RC at the time and who rarely showed up for our scheduled
weekly meetings unless he wanted me to sign something was surprized
at the idea of client on the Board and per usual came back stating he
could not find out the information and blew me off when I tried to
press him to do research. The Cornerstone Board of Directors has
never had contact information not even email and it was hard even for
the librarian to find the page on the Board.
If
you DON'T HAVE THE TOOLS CAN'T DO THE JOB IE STRING MOP FOR INTENSE
CLEANING FOR October
2014 Inspection -- no fmatter how many times I say it household
supplies not given and David Minestone allowed Melissa Willard to
talk him into only $5 a month instead of $10 required and since David
doesn't show up for meetings and I cannot do his job of collecting
money from a housemate for ordinary cleanings supplies....
Services
not provided at all but charged.
Last
minute 3 days only bought supplies for more intensive HUD Inspection,
NO BOXES FOR MOVING AND LESS THAN A MONTH WARNING TO GET READY Anna
B. my purported RC cancelled 4 schedule meetings in a row before HUD
July cleaning and instead of help keith promised in packing for
forced move of all three residents they won't even give boxes anna
refuses to help and is going on 3 week vacation so she does not have
to do any work whatever with the move after letting me down before
inspections in October and July
so
beaten down from expectations that I do Keith ellis purported
supervisor of Bel Pre's job plus Anna Bikakis, plus housemeeting
person David Minestone - don't have money to buy boxes and ill from
heat in bedroom and outside no help whatever and move is now a week
away.
The
RCs can and do just walk off and quit because of gross mismanagement
and abuse by supervisor Keith Ellis. But clients cannot Christina
Taylor was very competent for 4 years but Cornerstone Management
chose keith ellis who had been a disasterous assistant supervisor for
3 years.
-------------------------------------
Keith
continues to waste a huge amount of the money meant to help the
mentally ill.
I
had to quit the Job Coach program because of Keith Ellis malicious
harrassment and inability or refusal to listen to anyone - he talks
non-stop and pokes questions to make me scream. my job coach said
that Keith spent all the time in the monthy job coach meeting talking
so in addition to not listening to me, he wasted the time that
Vanessa spent coming to the so called team meeting to discuss my
interests (Vanessa told me that I
was the only one at Bel Pre in the job coach progam and now there are
none and no wonder because clients need to try to protect themselves
against Keith's malicious games and incompetence and
Keith's chasing away the Rehab Counselors who try to do their job and
who care about residents) not for Keith to have yet another audience
for his games and ego.
Nicole
Burke x371 - she is not taking any interest in the move of 3 people
with less than a month's notice or calling me back about my
complaints about Keith's outrageous behavior, or to give me the form
so that I can attempt to file another formal complaint about Keith's
damaging me and other clients.
Dr.
Polem's, my
PCP,
office said that the reason why they did not send Dr. Parveen,
psychiatrist, my medical -doctor's notes was that they need a faxed
medical record request and how far back the notes should go - Anna
Bikakus did not call and as my purported Rehab Counselor it is her
job to do this paperwork, Anna B. cancelled 4 weekly scheduled
appointments in the month running up to the HUD Inspection though she
said when we were given a month's notice that since the HUD
Inspection unlike the CSA October inspection was only for 2 houses in
Bel Pre, not all the houses that the RCs would help, they did not and
RCs just threatened us with loss of our housing, Melissa Willard
finally did some housework unlike in October and new housemate Linda
R. only was here for a week and then was in hospital most of this
month so Keith ellis AGAIN expected me to do all the housework and
extra chores for another inspection myself of a 3 story townhouse and
also did not buy cleaning supplies until 3 days before the
inspection, in october he bought none though previous Supervisor
Melissa Jacobs always bought extra supplies and we had a mop.
Rebecca
Garcia is on leave until Monday, since Ana Reyes said that 30 people
are being moved in 3 days, about 12 from Bel Pre and since I have
been trying to get into housing where Keith Ellis does not have a key
to the place I am living, I will request that Ms. Garcia and the CEO
of Cornerstone transfer me to another cluster with the hopes of a
competent supervisor who exhibits minimal decency as a human being
and respects clients instead of treating them like garbage.
Keith
and Nicole Burke tell Dr. Parveen the things that RCs are not
required to do but there is nothing left what are they getting paid
to do??/ Debbie Davis and Lisa objected to the amount of money taken
from clients' Social Security but Ana Reyes said that was for RC
services WHAT SERVICES??
Anna
Bikakis, constantly cancels our weekly scheduled appointments, has
not kept promises in calling about alternate housing WITH ME PRESENT,
cancelled 4 appointments in a row before HUD inspection in early July
and has done nothing to help with move including getting Keith or
someone to give us boxes to pack.
----------------
d
mental health association maybe movers pack and then move at last
minute gus saying try to hire a few mexicans a few days ago.
courtney
calm down so blood pressure not supposed to be another way of
covering up the effect on clients of gross neglect mismanagement and
malice of rcs that haven't quit
poor
anna b is going on vacation she is permanently on vacation with pay
maybe she should be on unpaid vacation leave all the time
sniggering
snide ana reyes and bogus excuses not to know names of rcs a list
that had always been up on the bulletin board in house hud material
gone
understated
truth
where
is their compassion on the people they are supposed to be caring for
that they damage and neglect
debbie
could not believe the open mockery of clients in front of clients at
the bel pre office at least twice
playing
the race card dd and lisa gave a few choice words to ken about keith
and they were black
keiths
obnoxiousness, malicious mocking of patients physical and mental
disabilities in front of them and gross incompetence and refusal to
do his job even organizing or taking an interest in inspections and
now move other than berating me for not doing all the work myself and
buying all the cleaning supplies myself and supervising housemate
melissa willard who has done almost no housework for a year and
refuses to provide the monthly money has nothing to do with race
he
said about himself about a year ago, i am the scum of the earth, I
wonder if a client or departing rc employee had said that to him
nikki
lak protection against the evil eye
playing
with cellphone for years when supposed to be doing client visits at
medication
keith's
blatant lie about my not making 17 visits a month for a year had a
calendar with the rcs signing off once a day which keith would
confiscate at the end of the month so I could not prove I had beeen
making the payable number of visits each month since rcs would forget
to write it down had my own copy
nicole
usurping Dr. Parveen's role as psychiatrist, Dr. P said repeatedly in
the joint meeting that she had not ordered that I be forced to attend
medication meetings twice a day when I had been self monitoring for
two years started at the time I made complaint about Eric Gordon to
Congressman Murphey and was forced to clean house 3 stories by myself
with string mop where did the money go describe the elaborate catered
food at Arlene's going away party and other times instead of spending
money for extra supplies for inspections as has been the case when
Melissa Jacob was supervisor for the past 5 years.
snobbery
when i met ms. wilkerson after several previous attempts to file
grievances i understood part of why eric was the way he was, the
management class who see the rest of us as less than human. ms.
wilkoff's violation of COMAR law in refusing to give me anything in
writing or on the phone about what was to be done about my complaint
about Eric's threatening and mocking behavior.
absolute
contempt of the law rights and responsibilites states that clients
have a right to know who is caring for you keith and ana reyes
refused and made a adolescent game of keep away finally ana said you
know who we are you know where to contact us, the r and r sense is
that you don't have to give a reason for wanting to know last names
but i did state to ana that i wanted it for the complaint i was
writing outside of the agency. only after a meeting with keith's
supervisor nicole burke did keith in handwriting not typed so no
other residence was given this information required by law and always
on house bulletin board before keith became supervisor give me the
last names of the new rcs since the old and not so old rcs were
quitting in droves while keith was assistant supervisor for 2 1/2
years.
expensive
food instead of household supplies for the intensively cleaning
demanded by house inspections or written organizational lists of what
to be done or rcs helping with the work for the first time last
october not done after keith became supervisor. He had been here as
assistant supervisor for 3 years, he knew what was required but
danced and goofed and made jokes when I tried to get the supplies and
other things needed to do the work.
He
stated years ago that he had a bad back and so could not help when
individual new residents were transferring their stuff and depending
on the all female staff at that time but berated betty for not
picking up meds or grocery shopping and told me that if I was ill to
call 911 or else get working the rcs have stated numerous times to me
and betty that we would lose our housing if we did not pass
inspection but keith could not get 40 year old Melissa Willard to do
any work in October and before that after Christina Taylor left,
before that Melissa was very good about the chores and the white
kitchen foyer and bathroom are very difficult for one person, me, 62
years old,to clean week after week alone with a string mop and a bad
back and other physical problems.
yesterday
called many people about the lack of boxes, they have been stored in
the Bel Pre office but keith insists that it is Gus' maintenance man
with more than enough work job to distribute them despite the fact
that the RCs (caseworkers) come twice a day for medication monitoring
and could have been bringing boxes for the past few weeks. Keith
often will not let his employees do anything whatsoever for clients
spends his time in dirty office politics and considers himself and
his employees (RCs) too important to do any work whatsoever except
the required paperwork which is bogus since the RCs either socialize
or mock client's disabilities or play with their cellphones during
med monitoring or are looking up entertainment sites at the Bel pre
office while repeatedly stating that they have no time for clients
not even to minimally meet the required once a week or if they do act
bored and leave within a short time and very rarely acting perform
the promises that are extracted by desperate clients trying to get
the rcs to do their job.
keith
is like an alcoholic or mentally ill overbearing obnoxious father
that RCs have to keep make twisted bogus excuses for his
demands/behavior - someone whose salary does not depend on keith
needs to examine his gross violation of the trust placed in him, his
misuse of power and refusal to do any organizing or anything else
required of a supervisor even when there is a HUD or CSA house
inspection or clients are required to move in less than 30 days and
even boxes are not given to them despite repeated requests during
medication monitoring.
Olivia
saw right away that something wasn't right with Keith's actions.
Hard to speak the truth in love when things are this messed up by the
actions of one man but many lives are being ruined and lives are
being endangered by abuse and neglect that keith requires of RCs many
have quit because they were too decent to do this to clients or were
afraid of liability since the Cornerstone lawyers are only for the
negligance of the bigwigs.
Whited
sepulchres making friends of mammon.
Keith
Ellis,
Bel Pre supervisor, messing people/clients up with all manner of
dirty tricks and then reporting them to Ken Westin and others for not
being functional.
Undercutting
good RCs and supervisor like Christina Taylor, Amanda, Keisha Johnson
and Nikki Lak, Arlene Gomez while they are here and having them quit
because of "wild meetings" and Keith's pushy salemanship of
dirty tricks and abuse of clients which many RCs would not go along
with.
Olivia/Claudia
and her questioning Keith dragging me downstairs for medication
monitoring but really to continue harrassment when he comes to see
his only clients my housemate Melissa Willard on Friday at 8:30am
although the time on the bulletin board after my complaints that RCs
were coming on a catch as catch can basis for medication monitoring
and some of the medication times were getting closer and closer which
is dangerous for clients on handfuls of medication - the handwritten
sign says that morning meds are supposed to be between 10 and 1030 am
so why is Keith continuing to drag me downstairs ostensibly for med
monitoring but really for harrassment - Keith does not inform the RCs
coming for meds at 10:30 am on Friday so they are shocked when I tell
them that Keith has already come and forced me to take meds early.
Suddenly
told all three of us have to move on or about July 5, 2015 and that
the moving date was July 28, 2015. No prior warning whatever. Who
made this decision of musical chairs and why and why was not an
adequate amount of time give for patients to prepare themselves
psychologically and to pack? Keith Ellis promised he would help
housemate Melissa Willard to pack and that Anna Bikakis would help me
but as of last Thursday July around July 15 Anna stated that Keith
had not even asked her to help Anna is going
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